All-inclusive hotels in Tulum

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'We travel often to Mexico and I will say this was one of our favorite resorts. The grounds are beautiful, the staff is top notch and the location is perfect. We snorkeled everyday right out front of the hotel and saw so much wildlife. We watched a mother sea turtle lay her eggs on the beach at night and we snorkeled with so many sea turtles. José Mejía the Concierge in Building 4 went above and beyond for us. My bathing suit top blew away from laying out on our patio drying and he went and...

'The food was terrible. Not a lot of options for restaurants available. Restaurants you had to have reservations for some not all. No amenities, short staff, although staff were wonderful but definitely under worked. Air conditioning didn’t work properly in the too as it should while it was very hot. One swim up bar. The beach was nice but you couldn’t get in due to the seaweed. It doesn’t have a lot of engaging activities on resort. No entertainment. Drinks were very basic and mid and we even...

'Wij verbleven een week in dit hotel met een gezin met twee kinderen. We zaten in blok 4, redelijk recent gerestaureerd. Wel wat verschil tussen de kamers, wij kregen geen slippers, de kinderen wel. Wij kregen meer water, de kinderen minder. We hebben regelmatig gevraagd voor extra handdoeken want de kamer was vochtig dus niets werd droog. Op het dek hadden wij zitstoeltjes maar de buren deckchairs wat wij ook hadden verwacht want dat ligt toch lekkerder. De kamer heeft een goede afmeting, er is...

'La mayoría de personal solo se enfoca en turismo de piel blanca , mi familia y yo somos ciudadanos americanos pero somos mexicanos al mismo tiempo , sin embargo siempre en la atención el personal ponía por delante a las personas de piel blanca , lástima que siendo mexicanos nos hayan echo sentir discriminados, no volveremos'

'We just returned from a week at the Grand Palladium Family Select Riviera Maya. The week was perfection! From the accommodations to the staff to the yummy food and everything else! Check in was a breeze! Our bags were taken upon arrival and brought to our room when it was ready. When we checked in we were offered an upgrade from the garden view junior swim out room to the beach front swim out. What a great upgrade! Out butlers were great! Emmanuel, Don, and Luis were always checking in...

'Great spacious room, excellent locaties. Amenities are fantastic. Varied choice of food. Can highly recommend the vegan restaurant for lunch on the beach. Helpful friendly staff. All very safe. '

'Horrible front desk service no accommodation or logic used! **1/5 ⭐** **Scammed, disrespected, and robbed of $1,800 — avoid this resort** From the moment I walked into my room, it was clear this resort has zero quality control. The floor was covered in water — completely unacceptable for a property charging premium prices. It set the tone for what would be an absolutely infuriating stay. The staff were beyond useless. I attempted to dine at the resort restaurant and was told there were no...