Avis vérifié
6/10 Satisfaisant
Alycia
4 mars 2019
Les points forts : Personnel et service
Let me start by saying I am giving Xolumado 3 stars based off my recent stay. I feel with some tweaks it would warrant more stars in the future. My husband and I decided last minute to take a quick weekend trip to Riviera Maya. We were pretty excited when we saw that Karisma had a new hotel joining their portfolio. We have stayed at many of their resorts in the past.
Xolumado is like no other Karisma resort in the fact that is in the jungle and is on the property once occupied by the famous musician Juan Gabriel. If you are not familiar with Juan Gabriel, he was essentially the Mexican version of Liberace. The property is eccentric and beautiful mixing many different cultural idols in between the casitas and lush jungle.
When trying to find information on Xolumado it is rather limited to a video that leads you to believe the entire place is open with one restaurant, one bar, a spa, and a fitness center. Unfortunately, during our stay none of those amenities were open on the property. The first two nights we were the only guest, which made it very private and exclusive feeling, but once the entire property is open that will most likely change. We booked a king bed casita, and were given a double bed standard room that had an adjoining door to the room next to us. The rooms were very plain, lacking the richness and quality that you expect from Karisma. The first night there were giant ants in the room piling in under the door from the adjoining room. A few bugs I can handle,
Séjour de 3 nuits en février 2019