8/10 – Goed
Christopher
14 apr 2026
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return.
Christopher
5 nachten verbleven in april 2026
