Winkelcentrum Kukulcan Plaza

Our group of 20 (five families) stayed at Allegro Playacar for six days, and every family agreed we would not return. Before arrival, we requested connecting rooms because we were traveling with minors. Instead, we were placed in different buildings. We were told to return the next morning, then told nothing could be done because the resort was full. Only after I posted a negative Expedia review did Hospitality suddenly find us an adjoining room. It shouldn't take a public complaint to accommodate a family with children. Dining was another disappointment. We couldn't get a reservation at any specialty restaurant during our stay. Although we repeatedly requested seating together at the buffet and arrived early, our group was always split into tables of 5-6. The beach was unusable due to excessive sargassum. The cleaning machine was broken, leaving one employee with a shovel to clear it. As a result, the two small pools were overcrowded. Our room had overflowing toilets, broken lights, a sewer smell, and no air conditioning for two nights. Only after we complained again were we told the thermostat had to be set to 20°C—information that should have been shared at check-in. The most alarming issue occurred at the Kids Club. A 6-year-old in our group wandered away, and staff never notified his parents. Thankfully, he was found safe, but this was unacceptable. The resort is also not wheelchair-friendly despite accommodating guests with mobility needs. Overall, poor customer service

Wij vonden het een mooi hotel met mooie kamers en en prachtig strand. Mooie spa en mooi in de natuur. Waarom wij geen 5 sterren geven is dat wij ervaren dat er maar 1 restaurant per dag open was met een hele kleine kaart en wij niet vegan zijn en de vlees/vis opties erg beperkt waren en niet altijd even lekker. Wij hadden het idee dat het door het laagseizoen nogal uitgekleed was..

Ruime kamers. Lekker buffet voor ontbijt en diner. Mooie zwembaden.