Plage Ojo de Agua

Le bain/piscine de la chambre était trop froid, nous n’avons pas pu en profiter Aucune fenêtre ouvrante ni balcon dans un endroit où on viens justement pour la température extérieur

I booked this hotel for my mom, my niece and myself and was hesitant to stay in El Centro but it was the best decision for Tulum. The Villa was more than perfect for three people and we each had our own room, bathroom and view. We had an absolutely wonderful stay! From the moment we arrived, we felt genuinely welcomed and cared for by Gus. Raul, Pablo and Frank were incredibly warm, attentive, and thoughtful. Their level of service was truly what you hope for from a five-star experience. I can't say enough about the staff, they went above and beyond with their hospitality and attention. All our interactions felt personal rather than just service, we felt they truly wanted us to have the best possible experience. By the end of our trip, they felt like family and we'll genuinely miss them all! The hotel has a peaceful and tranquility vibe which we loved. The property was so clean, quiet and serene that we were able to completely disconnect, slow down, and simply enjoy being present. Having our own private pool was the best and ordering room service made it easy for us to simply stay in and relax. We did the Cacao Ceremony with Fabian, and it was such a beautiful experience. We left feeling lighter, peaceful, and completely relaxed, it felt as though we had slept for hours. There was a beautiful attention to detail throughout our stay and are grateful for our experience. I would absolutely return and highly recommend this beautiful place!!