Hotelresorts in Mexico en Midden-Amerika

'El hotel es un paraíso, me encantó que hay muchos árboles y aún que hacia mucho calor podías estar en la alberca bajo la sombra de los arbustos'

'K'

'The workers were great, always attentive. The only thing was that the elevator didnt work, and they didn't notify us about when housekeeping would come to clean our rooms, so that was a big confusion. Other than that, I'd say everything was great.'

'Me and my best friend loved it here. The food was 10/10 on every spot we went. The vibes are so good and you meet so many people that makes the experience so much better! 10/10 recommend we will be back next year! :)'

'The restaurants were amazing! The staff were always on point and helpful!!'

'Of all the resorts we’ve been to, this property has the best layout that we’ve seen. However, we were shocked by how rude and unhelpful the staff was. We had to call multiple times for towels and water bottles not being replenished, got locked out of our safe multiple times, and our key cards stopped working multiple times. We had stains on our pillow case, mattress cover, and sheets. No one came to replace them. We called another night because our AC stopped working and it was so hot and muggy...

'The room, the stuff and the service '

'From the moment we checked in, we were misled by the sales staff. They made promises they had no intention of keeping just to convince us to accept an “upgrade.” It was dishonest, unprofessional, and completely ruined our first impression of the hotel. What should have been a special celebration of our anniversary became one of the most disappointing hotel experiences we’ve ever had. Choosing this resort for such an important occasion was our biggest mistake. We expected honesty, respect, and...

'We stayed in a grand ocean front suite. It was spacious and comfortable with a spectacular view. The hotel construction was a bit on the way; a temporary entrance, no lobby, and limited elevator. I had expected to receive some kind of refund or voucher, but still I give it a 5-star. It’s a great place to spend your family vacation.'

'RIU was so amazing I had timeee , very helpful staff only thing my issue was is my door battery was dead so I had to keep going back to the front desk to get inside a few time after it was coo and also the food is so trash!!!!! If they get some new food it definitely will be a 10/10 but good 8/10'