Mexico: Kindvriendelijke vakanties

More normal wine. It was awful quality

Amazing staff come here every year and get treated with the same respect

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.

Our room was moist during our stay. I felt the bed was moist, and the floor had water. The a/c was leaking. The bathroom vent was not working well. Food was average with less variety. We didn’t have a chance to try Sushi restaurant and French restaurant because the resort had people to reserve restaurants two days ahead on their app, but we didn’t get reservations due to all booked. We had the same kind of food almost everyday at the buffet, and they only served one day with better seafood, and another day served decent seafood.

Food was really good! Resort is super clean and well maintained. More kids activities needed and don’t fall for the Royal Holiday Vacation Club. They are super pushy about selling their membership and also will get mad at you if you don’t!

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

Our room was moist during our stay. I felt the bed was moist, and the floor had water. The a/c was leaking. The bathroom vent was not working well. Food was average with less variety. We didn’t have a chance to try Sushi restaurant and French restaurant because the resort had people to reserve restaurants two days ahead on their app, but we didn’t get reservations due to all booked. We had the same kind of food almost everyday at the buffet, and they only served one day with better seafood, and another day served decent seafood.

Amazing staff come here every year and get treated with the same respect

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

The hotel needs a-lot of repairs the pool borders the hotel sealing from out side everything looks old the bath room tube and the sink was plug needs alot of improvement the staff was very nice and helpful

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.