2/10 – Ontzettend slecht
Tiffany Gabriella
Reisde met familie
26 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the worse resort I’ve ever stand on in over 14 countries I’ve been to. I’ve stayed in Mexico twice and this was by far the worse. The trip was bad but the resort made it horrendous. I paid an extra $300 for a “preferred” room DONT DO IT. It literally means anything, doesn’t give you any faster service, doesn’t give you special treatment it’s literally just access to a pool that closes at 5pm. Are room was the furthest from everything pool, lobby, any activities so the constant walking with N O accessible golf carts was frustrating. For starters my room had NO towels, the ac filter must never be cleaned because the whole stay we stayed with the room feeling humid and just dampened from the sheets to the comforters. We were supposed to get a bottle of liquor for paying “preferred” never did. The room lacked cleanliness the shower literally reeked like a sewage pipe was permeating throughout every shower was atrocious due to that smell. Even though they “fixed” it on day 3 might I add the smell did not go away. The mildew and moldy feeling made the room so uncomfortable. Let’s not forget their version of “cleaning” was a joke they NEVER changed our sheets. We knew from literally seeing a bug we killed flipped over on the opposite side from the sheets. Floor never swept or mopped it was such an uncomfortable experience. Then to get anything cold? Felt like mission IMPOSSIBLE! Everything in the fridge was sweating, nothing I have to say more but I’m out of characters.
Tiffany Gabriella
5 nachten verbleven in april 2024