Familiehotels in Punta Cana

'Customer service as well as all inclusive restaurants'

'Dit hotel is echt geen aanrader omdat we teleurgesteld waren in heel wat zaken: heel onvriendelijk personeel, meerdere liften waren defect tijdens ons verblijf en werden niet hersteld, we kregen niet genoeg handdoeken voor 3 volwassenen en we moesten hier meermaals om vragen op verschillende dagen, de ijsmachine die in de buurt van onze kamer stond maakte een verschrikkelijk geluid wat heel lastig was gedurende de nacht, we hadden een lek in het toilet zodat er water op ons druppelde, we moesten...

'The staff was polite, but the stay was extremely inconvenient for my family of four. It was a hassle to get clean washcloths and towels. When we finally received some, we were only given two. After calling guest services again, we were asked, “didn’t you call before?” Which was frustrating. Regardless of how many times I call, I still need washcloths and towels for my family. The television in our room also didn’t work, and we couldn’t connect any of our devices. We called multiple times...

'I was satisfied with my stay. Everything was great, although I did find that the selection of foods was more limited in the Platinium section compaired to the main restaurant. The à la carte restaurants that we tried were disappointing. The food quality wasn’t up to expectations, and the service was very quick, they seemes eager to clear the table as fast as possible for the next guests.'

'Zeer heel goed '