2/10 – Ontzettend slecht
Alejandro, Maspeth
7 apr 2026
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the beginning, there was a noticeable lack of customer service. Prior to arrival, I attempted to contact the hotel through Expedia with questions about my upcoming trip, but received no response or lack thereof information. Upon arrival, I was also informed that in order to have our rooms located next to each other, an additional payment was required—despite having already made this request in advance through Expedia.
During our stay, the conditions of the room were unacceptable. We encountered centipedes and roaches, which is completely unacceptable for a resort of this caliber. Additionally, there was a period of time where we did not have access to water for part of the day. Housekeeping was also inconsistent—we repeatedly had to request room cleaning, even when the sign indicating service was clearly displayed.
The overall experience at the resort felt heavily focused on upselling rather than guest satisfaction. There was a clear lack of amenities and activities, especially for a weekend stay, which made the environment feel underwhelming and not in line with what was advertised.
One of the most disappointing aspects of our stay involved the misleading information provided at the time of booking. When we reserved our stay through Expedia, it was advertised that we would receive a $300 resort credit. However, upon arrival, we were directed to the guest services desk near our room, where we were then told that in order to receive this credit, we would need to atten
Alejandro
3 nachten verbleven in maart 2026
