Beoordelingen, promoties en foto's van Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort 2026

Q: Beschikt Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort over een zwembad?

Ja, deze accommodatie biedt 4 buitenzwembaden en een kinderzwembad. Het zwembad is van 07.00 uur tot 20.00 uur geopend.

Q: Hoeveel kost een verblijf bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Vandaag, 6 jan. 2026, kost een verblijf bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort van één nacht voor twee volwassenen op 11 jan. 2026 min. € 298,22, inclusief belastingen en toeslagen. Deze prijs is gebaseerd op de laagste gevonden prijs per nacht in de afgelopen 24 uur voor verblijven in de komende 30 dagen. Prijzen kunnen wijzigen. Kies je datums voor meer accurate prijzen.

Q: Zijn huisdieren welkom bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Nee, assistentiedieren zijn niet welkom bij deze accommodatie.

Q: Hoeveel kost het om hier te parkeren?

Bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort zijn geen parkeermogelijkheden.

Q: Hoe laat kan ik bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort inchecken?

Inchecken kan vanaf: 15.00 uur; inchecken kan tot: middernacht. Je kunt op beperkte tijden laat inchecken.

Q: Tot hoe laat kan ik bij Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort uitchecken?

Je dient om uiterlijk 12.00 uur uit te checken. Tegen betaling van een toeslag kun je laat uitchecken (afhankelijk van beschikbaarheid).

Q: Is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort all-inclusive?

Ja, dit is een all-inclusive accommodatie.

Q: Waar staat Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Dit resort in Costa Mujeres ligt aan het strand, op 4,5 km van Golfclub Playa Mujeres. Het bevindt zich bovendien op 10 km afstand van Playa Mujeres en Punta Sam Beach. Ook Ultramar Ferry Puerto Juárez en El Niño Beach liggen op 15 km afstand.

8/10 – Goed

Cherleen

Reisde met familie

3 jan 2026

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

We had our own concierge from Expedia. He was very helpful and kind. All the staff were very nice. Our room smelled damp and musky, but we got a dehumidifier to our room as soon as we asked for one. Room was very clean otherwise. We went to two Al a Cartes--Mexian & Italian. The food definitely needs an upgrade. The buffet wasn't too bad. Lots to choose from. My kids favourite was the breakfasts. Coffee is mediocre. We had a great trip and enjoyed the pool and beach areas. On Christmas Day, we went on a catamaran to Ilsa Mejures. It was a lot of fun. My only complaint is they sold me $40 us sunblock, only to find out we weren't snorkeling. That was a waste of money. Would we come back to this resort? If it was cheaper, maybe. We enjoy going to different resorts every year.

7 nachten verbleven in december 2025

10/10 – Uitstekend

Michael

Reisde met familie en kleine kinderen

1 jan 2026

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

This resort was a total delight, especially the service from everyone we met. Best family holiday destination. We loved the included buffet meals each day. The great daily shows. The Kids club (thanks Wendy & Alis!). The pool parties, clean beach, New Years show (so awesome!), modern gym, lazy river, grotto bar, excursions, and Expedia perks (thanks David & Mauricio).

12 nachten verbleven in december 2025

10/10 – Uitstekend

Brett

29 dec 2025

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

Mauricio/David were excellent and a big help to my family!!

7 nachten verbleven in december 2025

4/10 – Matig

Alisha

Reisde met familie en kleine kinderen

28 dec 2025

Negatief: Netheid

The resort was nice but unfortunately our family got sick with travellers diarrhea. No matter how nice a resort is, if we can't trust their sanitation practices we cannot enjoy and fully relax during our stay.

7 nachten verbleven in december 2025

2/10 – Ontzettend slecht

Rahul

24 dec 2025

Negatief: Personeel en service, staat van de accommodatie en faciliteiten

Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.

6 nachten verbleven in december 2025

4/10 – Matig

chandan

Reisde met familie

23 dec 2025

Positief: Voorzieningen, staat van de accommodatie en faciliteiten

During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff

6 nachten verbleven in december 2025

10/10 – Uitstekend

Danielle

Reisde met familie en kleine kinderen

23 dec 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel

4 nachten verbleven in december 2025

2/10 – Ontzettend slecht

Balbir

Reisde met familie, Reisde met familie en kleine kinderen

20 dec 2025

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed

7 nachten verbleven in december 2025

10/10 – Uitstekend

Elizabeth

16 dec 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Great room, courteous staff. David and Luis, my expedia reps were amazing!

3 nachten verbleven in december 2025

8/10 – Goed

ALEXANDER

14 dec 2025

6 nachten verbleven in december 2025

10/10 – Uitstekend

Tracy

Reisde met een groep, Reisde met partner, Reisde met familie

11 dec 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 – Goed

Dustin R

Reisde met een groep, Reisde met familie

11 dec 2025

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

5 nachten verbleven in december 2025

10/10 – Uitstekend

Shawn Allen

Reisde met een groep, Reisde met familie

11 dec 2025

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

5 nachten verbleven in december 2025

10/10 – Uitstekend

Heather M, Polk City

11 dec 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

I love that they clean your room and fill your fridge everyday and the room is spotless

5 nachten verbleven in december 2025

2/10 – Ontzettend slecht

Joseph

8 dec 2025

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

4 nachten verbleven in december 2025

10/10 – Uitstekend

Abdelrahman

8 dec 2025

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

6 nachten verbleven in december 2025

8/10 – Goed

Araceli Fuentes

Reisde met familie

4 dec 2025

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

6 nachten verbleven in oktober 2025

10/10 – Uitstekend

Alrian

1 dec 2025

1 nacht verbleven in november 2025

10/10 – Uitstekend

Jun Daniel Hagid

Reisde met een groep

30 nov 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

5 nachten verbleven in november 2025

6/10 – Redelijk

Octavio Valencia

Reisde met familie, Reisde met familie en kleine kinderen

28 nov 2025

Negatief: Netheid, voorzieningen

La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto

5 nachten verbleven in november 2025

4/10 – Matig

Vue

Reisde met familie en kleine kinderen

24 nov 2025

Negatief: Staat van de accommodatie en faciliteiten

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

4 nachten verbleven in november 2025

10/10 – Uitstekend

Denia Berenice Ochoa

Reisde met familie, Reisde met familie en kleine kinderen

23 nov 2025

Positief: Netheid, staat van de accommodatie en faciliteiten

El servicio espectacular.

2 nachten verbleven in november 2025

4/10 – Matig

jitesh

Reisde met familie

23 nov 2025

Negatief: Netheid, staat van de accommodatie en faciliteiten

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 – Uitstekend

adam

Reisde met familie

22 nov 2025

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

8 nachten verbleven in november 2025

6/10 – Redelijk

ADAM C

Reisde met familie

22 nov 2025

Positief: Personeel en service

Negatief: Netheid, staat van de accommodatie en faciliteiten

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

7 nachten verbleven in november 2025

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