South West Division: Strandvakanties

Het Amara Sanctuary Resort Sentosa was het meest dure hotel tijdens onze reis door Azie. En ook verreweg het slechtste. De accommodatie was waarschijnlijk modern in de jaren tachtig. De sfeervolle foto's op de site zijn in werkelijkheid niet terug te vinden. De service beneden peil. Het zwembad heeft zelfs 4 (!) ligstoelen en de planken in het pad komen omhoog. Het enige hotel waar ik ooit geweest ben waar je een gedragscode moet ondertekenen. Typerend voor de klant gerichtheid. Er is 1 bagage cart voor het hele hotel.

Ooit was dit een mooi hotel. Pluspunt ruime en propere kamers maar overall heeft her hotel betere tijden gekend. Personeel wel heel vriendelijk.voor deze prijs zijn er in Singapore mooiere hotels te vinden.

We were not informed about the pool upgrading works before making our booking. We were only told about the works when we checked in. We are travelling with a child, and access to a pool was an important factor in choosing this hotel. Unfortunately, part of the pool was closed off while we were using it, and workers carried out the work while guests were still in the pool. Wooden plywood planks were installed directly in the pool to section off the area. Shortly afterwards, I immediately experienced itching and a stinging sensation on my skin. I cannot say for certain what caused this reaction — whether it was wood dust, residue or chemicals from the plywood. I am particularly concerned because this was a busy pool with many children and guests in the water. While I cannot confirm whether the plywood contained formaldehyde, some plywood and engineered wood products can contain formaldehyde-based adhesives. Using such materials directly in a pool occupied by guests raises legitimate health and safety concerns. The hotel should have informed guests about the works before booking or at least upon arrival, and the pool should not have remained open while this work was being carried out. The hotel could also have offered guests the option of using alternative pools at Hotel Michael or Ora during the upgrading works. I hope the hotel will take this matter seriously and review how these works were handled.

Really speechless! Love the room, service, hotel, food!!

We were not informed about the pool upgrading works before making our booking. We were only told about the works when we checked in. We are travelling with a child, and access to a pool was an important factor in choosing this hotel. Unfortunately, part of the pool was closed off while we were using it, and workers carried out the work while guests were still in the pool. Wooden plywood planks were installed directly in the pool to section off the area. Shortly afterwards, I immediately experienced itching and a stinging sensation on my skin. I cannot say for certain what caused this reaction — whether it was wood dust, residue or chemicals from the plywood. I am particularly concerned because this was a busy pool with many children and guests in the water. While I cannot confirm whether the plywood contained formaldehyde, some plywood and engineered wood products can contain formaldehyde-based adhesives. Using such materials directly in a pool occupied by guests raises legitimate health and safety concerns. The hotel should have informed guests about the works before booking or at least upon arrival, and the pool should not have remained open while this work was being carried out. The hotel could also have offered guests the option of using alternative pools at Hotel Michael or Ora during the upgrading works. I hope the hotel will take this matter seriously and review how these works were handled.

Ooit was dit een mooi hotel. Pluspunt ruime en propere kamers maar overall heeft her hotel betere tijden gekend. Personeel wel heel vriendelijk.voor deze prijs zijn er in Singapore mooiere hotels te vinden.