Playacar Golf Club

I would like to thank Expedia for making every possible effort to assist me with my cancellation request. Unfortunately, the hotel did not provide the approval needed to process my cancellation, even after I contacted them directly and explained my situation. My family and I were forced to cancel our travel plans because the city we were traveling from, Pereira, Colombia, was severely affected by an earthquake, and the airport was left unable to operate normally. As a result, our entire trip had to be cancelled. Despite these exceptional and unforeseen circumstances, and despite personally contacting the hotel to explain the situation, they refused to approve the cancellation, which resulted in me losing the money I had paid for the reservation. I am very disappointed with the hotel's lack of understanding and flexibility during such an unfortunate situation. I truly appreciate Expedia's efforts to help, but unfortunately, the hotel did not show the same consideration.

Wij vonden het een mooi hotel met mooie kamers en en prachtig strand. Mooie spa en mooi in de natuur. Waarom wij geen 5 sterren geven is dat wij ervaren dat er maar 1 restaurant per dag open was met een hele kleine kaart en wij niet vegan zijn en de vlees/vis opties erg beperkt waren en niet altijd even lekker. Wij hadden het idee dat het door het laagseizoen nogal uitgekleed was..