Herenhuizen in Cancún-Zuid

'Patricia was een hele lieve en behulpzame dame. Wij kregen een kamer met drie bedden, 2 eenpersoons- en een tweepersoonsbed. Terwijl we 2 tweepersoonsbedden hadden gereserveerd. Heel fijn. De bedden sliepen prima en de kussens waren ook heel fijn. We mochten de auto binnen de poort zetten wat een veilig gevoel gaf. Van het zwembad hebben we geen gebruik gemaakt maar deze is groot genoeg om heerlijk te kunnen afkoelen en te chillen. Het ontbijt was ook goed en meer dan voldoende. Een echte...

'Paid for upgrade and than room wasn’t ready for 3 days. Pool had broken tiles everywhere. Rooms were very out dated and super small. Wife got stuck in the elevator and the emergency phone was out of order. She pressed the alarm and nobody ever came. She pried the doors open and jumped out Halfway from second floor and had my toddlers jump into her arms. The worst part is how the staff hounds you a million times to buy the members package no matter how many times you say no. I finally heard the...

'Todo muy bien,'

'Terrible service, especially at the reception desk, they just couldn’t care less. You are just passing through and they know it. Severe issues with the toilets in the lobby/restaurant (see pictures). They didn’t provide enough towels for a family of four, nor toilet paper, no coffee pods (but reading the reviews this has been going on for years now), for every little detail you need to go down to the lobby and ask for it. Bathroom is flooded after taking a shower, and the pillows are the worst....

'beautiful hotel to escape and just relax, not a lot around considering it's surrounded by nature but the place it's self it gorg'