Familiehotels in Riviera Maya

'Extremely clean at all times. Great food and drinks. Everyone was kind'

'The hotel is very pretty, so are the rooms. The prices for food are ridiculous however and not very good. We ordered traditional Mexican foods and they served it with sweet sauce! And then they still dare to over charge. Also the cabs that arrive at the hotel only try to rip off tourists. '

'Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch. '

'Excellent room and staff hotel is very clean and luxurious '

'Disappointing Stay at Sensira Resort Cancun – Not Worth the Hype Our stay at Sensira Resort Cancun started with high hopes but ended with many disappointments. While the property has potential and the location is beautiful, the overall experience did not live up to expectations – especially for an all-inclusive resort. Service Issues: From the beginning, it was clear that service here is heavily tip-driven. If you don’t tip waiters upfront or regularly, you may be ignored or treated with...

'El hotel y todas las amenidades, la habitación y todo el personal que nos atendió, fur excelente! '

'Our second time here and it was even better than the first. The food was always top notch. The ladies in Kids Club treated our daughter so well. The staff are always willing to go an extra mile to make your stay the best. '

'The hotel is just new and has all the potential for a great stay, but currently some of the little things just make it not a 5/5. Our room wasn’t clean (there were nail clippings in the sink!) and when we mentioned it to the desk, it took 2 days for it to be actually cleaned.. in tulum you basically go everywhere by bike, but a 2 person room only gets 1 bike.. so you still end up paying. Also the rooftop and pool are actually shared with another hotel (that’s opening soon -> expect some...