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Beoordelingen van Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

5 out of 5
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive
Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 573 van 783 beoordelingen" "
Gastenscore: 8 - Goed. 125 van 783 beoordelingen" "
Gastenscore: 6 - Redelijk. 36 van 783 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 783 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 783 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Hunter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
absolutely loved everything! the staff, resort, & amenities were perfect - we never had a bad meal & loved our swim up pool!
7 nachten verbleven in mei 2024
Reactie van Edily F. op 27 mei 2024
Dear Hunter, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Christian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best all inclusive resort I have ever been to. The staff is the definition of professionalism and hospitality. We loved our stay and would love to come back. Not a single complaint.
4 nachten verbleven in mei 2024
Reactie van Edily F. op 27 mei 2024
Dear Christian, Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

8/10 – Goed

Shawn, Montgomery

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, clean, friendly staff. Drinks not so good. Food was average for the most part. Pool bar tenders need improvement in attentiveness and quality of drinks. They seem to be more interested in talking to coworkers than serving drinks. Premium on the preferred package was not worth the cost. The excursion seem to all run through Amstar and are safe but boring and spend more time trying to sell coffee, cocoa and cigars than having fun. The place is very nice and the beaches are very pretty but for all the extra expense. Mexico is a much better value.
4 nachten verbleven in mei 2024
Reactie van Edily F. op 22 mei 2024
Dear ShawnThank you for taking the time to share your impressions of your recent stay with us. We are sorry to hear that your stay was marred by the situation you mentioned, your comments are very important to us as they allow us to identify areas where we can improve, we will be in contact with the departments involved in order to reinforce our standards and prevent situations like this from happening again.Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F.Social Media Coordinator

8/10 – Goed

Ricardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena atencion
2 nachten verbleven in mei 2024
Reactie van Edily F. op 21 mei 2024
Estimado Ricardo, Gracias por calificarnos,Apreciamos el tiempo que ha dedicado a compartir sus impresiones personales sobre su estancia. Siempre agradecemos los comentarios, ya que nos permiten mejorar continuamente la experiencia que creamos para nuestros huéspedes.Estamos encantados de que haya disfrutado de su estancia con nosotros. Gracias por elegirnos cuando visito la zona, esperamos poder darle la bienvenida de nuevo muy pronto.Edily F.Social Media Coordinator

10/10 – Uitstekend

Dominick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
amazing
3 nachten verbleven in mei 2024
Reactie van Edily F. op 20 mei 2024
Dear DominickThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

6/10 – Redelijk

Lia

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Edily F. op 14 mei 2024
Dear Lia, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Kirby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was great.
3 nachten verbleven in mei 2024
Reactie van Edily F. op 14 mei 2024
Dear Kirby,Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible spot. We went for an anniversary get away and it could not have been better. We should have stayed longer.
3 nachten verbleven in mei 2024
Reactie van Edily F. op 14 mei 2024
Dear Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Deborah

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Edily F. op 7 mei 2024
Dear Deborah, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

8/10 – Goed

Duane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Edily F. op 24 mei 2024
Dear Duane, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator.

4/10 – Matig

Robert

3 nachten verbleven in april 2024
Reactie van Edily F. op 24 mei 2024
Dear Robert, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Clara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Edily F. op 1 mei 2024
Dear Clara, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

2/10 – Ontzettend slecht

Yancarlos de la

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very relaxing I was expecting at least some music
2 nachten verbleven in april 2024
Reactie van Edily F. op 1 mei 2024
Dear Yancarlos, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Edily F.Social Media Coordinator

8/10 – Goed

Gregory John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Edily F. op 27 apr 2024
Dear Gregory John, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

8/10 – Goed

Vonshay, Ruskin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Edily F. op 24 apr 2024
Dear Vonshay, Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

8/10 – Goed

Christopher, Mt Pleasant

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Edily F. op 19 apr 2024
Dear Christopher, Thank you for rating us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was a beautiful property. Great service. The in room dining was hit or miss but the restaurants were super. We got an upgrade and the butler (Philippe) was also a super bonus. Very accommodating.
2 nachten verbleven in maart 2024
Reactie van Edily F. op 15 apr 2024
Dear Gordon, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was awesome. The people were great and the accommodations were perfect.
4 nachten verbleven in maart 2024
Reactie van Edily F. op 15 apr 2024
Dear Ashley, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

10/10 – Uitstekend

Brandon Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Edily F. op 15 apr 2024
Dear Brandon Joel, Thank you for rating us, we appreciate the time you took to leave your feedback on your recent stay at our resort. We look forward to the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Property
6 nachten verbleven in maart 2024
Reactie van Edily F. op 15 apr 2024
DearThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 – Uitstekend

Aaron

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing sevice from our butler Carlos
3 nachten verbleven in maart 2024
Reactie van Edily F. op 2 apr 2024
Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

8/10 – Goed

Daniel, Aledo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly staff, some meals were great others not. I had to cancel one room the day before due to an illness however the hotel refused to refund me.
4 nachten verbleven in maart 2024
Reactie van Edily F. op 15 apr 2024
Dear Daniel, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are sorry that your stay has been marred by the situations that we external, we will be sharing your comments with the corresponding department, your comments are very important to us as they allow us to find our point of improvement in order to offer and ensure a high-quality service. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F. Social Media Coordinator

6/10 – Redelijk

Rajat, Irvine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Edily F. op 24 apr 2024
Dear Rajat Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Uitstekend

Yvonne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean staff are very nice. This place is very quiet and repaxing.
2 nachten verbleven in maart 2024
Reactie van Edily F. op 2 apr 2024
Dear Yvonne, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Uitstekend

Elizabeth

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole staff was excellent the best would go back
4 nachten verbleven in maart 2024
Reactie van Edily F. op 2 apr 2024
Dear Elizabeth, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Incredible!
7 nachten verbleven in maart 2024
Reactie van Edily F. op 2 apr 2024
Dear Maria, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Uitstekend

Heidi Devon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow! What a vacation. We are already excited to go back. We loved this resort! We stayed in the Preferred Club Bungalow Suite Swim Out with Pool View. This included extra perks like a private beach, pool, seated, two options for al a cart breakfast, and a bar lounge with expedited check-in/out. If you want privacy and a more elevated experience, we highly recommend this over regular suites. The beach and grounds were so clean and well maintained. The ocean was wonderful and crystal clear while the beach was exemplary. The staff were also excellent and made us feel like family. Our butler, Leonardo, was the best. He was very friendly and welcoming. He was helpful and available for all our needs, even checking in on us after our excursions. It was great having a go to person that made our stay special. Coco Chanel and Elisaul from the entertainment team were fun and friendly. Elisaul took us on a 90-minute bike tour of Cap Cana with beautiful views of the ocean. He was so friendly and greeted us all week when we saw him around the resort. Coco Chanel was the best entertainer at karaoke nights by the bar. The Rosewater team, especially Richal and Julia, treated us like friends every time we saw them (pictured along with our butler). Since our suite was right next to Rosewater, their running joke was that we were “the neighbors”. It always made us feel welcome. The bar at the private beach had delicious drinks a dinners were first class.
Reactie van Edily F. op 2 apr 2024
Dear Heidi DevonThank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Uitstekend

Ryan, Weldon Spring

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing!!
5 nachten verbleven in maart 2024
Reactie van Edily F. op 28 mrt 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

10/10 – Uitstekend

Julio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
me encanto
2 nachten verbleven in maart 2024
Reactie van Edily F. op 28 mrt 2024
Estimado Julio, Gracias por calificarnos, nos sentimos muy felices de que haya elegido nuestro hotel para pasar sus vacaciones soñadas, esperamos darle la bienvenida nuevamente muy pronto.

10/10 – Uitstekend

Mavelenia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly at this resort.
3 nachten verbleven in maart 2024
Reactie van Edily F. op 28 mrt 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

8/10 – Goed

Sveta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was nice
7 nachten verbleven in februari 2024
Reactie van Edily F. op 28 mrt 2024
Dear Sveta, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 – Uitstekend

Richard S

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was absolutely beautiful and the staff was second to none. Great beach, beautiful pool, the rooms were spacious and clean and great food options.
5 nachten verbleven in maart 2024
Reactie van Edily F. op 28 mrt 2024
Dear Richard, Thank you for sharing with us your experience in our hotel, we are very proud to know that we were able to meet your expectations. Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

8/10 – Goed

Timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and courteous staff. Wonderful pools and nice beach. The breakfast buffet was great, but the other meals felt subpar.
2 nachten verbleven in maart 2024
Reactie van Edily F. op 28 mrt 2024
Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken notes of your comments and will be sharing them with the responsible department. Your observations are very important to us and we assure you that they will be taken into account. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

10/10 – Uitstekend

Katherin May

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. Only negative is we missed our first night due to the airport flight delay and they refused to refund us even though we booked an extra night.. they were by no means at max capacity so for a return customer, I would think they would want to try to treat them better and do the right thing but no. Does make me hesitant to return as loyalty is a big deal to us especially when we it was out of our control. Even if they gave us a credit we would have surely used it but they didn’t even respond or seem to care… disappointing..
6 nachten verbleven in maart 2024
Reactie van Elizabeth H. op 13 mrt 2024
Dear Katherin May Thank you for your kind rating.Your comments are very important to us, we are glad you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well being during your stay with us. We regret the inconvenience occurred during your stay, we will be sharing your comments with the department responsible for the necessary actions. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H.Social Media Manager

10/10 – Uitstekend

Katherin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. He really goes above and beyond.
1 nacht verbleven in maart 2024
Reactie van Elizabeth H. op 13 mrt 2024
Dear KatherinThank you for your kind rating.Your comments are very important to us, we are glad that you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well-being during your stay with us. We look forward to welcoming you again soon. Elizabeth H.Social Media Manager

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hey y’all! So here’s my honest review of Secrets Cap Cana where me and my spouse vacationed March 4th-8th 2024. Upon arrival the resort is simply amazing and the grounds are well maintained. I have been to DR a few times, but the level of security on the Cap Cana side is unmatched and we definitely felt safe. We got a regular room which faced the garden side and it actually was not bad. From what I was hearing about the preferred side and the cost associated with it, it was not worth it to us because there was not much extra perks that came with it. The room smelled a little weird so would def recommend bringing your own wall plug-in or febreeze just to be safe. The best bar on the resort with the best drinks was the one in the lobby and Jerry was one of the best bartenders. Ok, this may raise a few eyebrows but the food overall was better than most resorts, but it also lacked seasoning and was bland. However, the best restaurant for us was the Hibachi/sushi and the entire staff there was amazing and the most upbeat out of all the restaurants. At the Italian and Steakhouse, men have to wear pants so bring some nice slacks (if you sit outside for Italian men don’t need pants). Just make sure you get there early. Also, if you are any type of true foodie or food critic you would appreciate the plating at this resort. Room service for breakfast was a complete flop and I recommend that you go attend actual breakfast each morning, if you want a good breakfast, but try room service.
Reactie van Elizabeth H. op 13 mrt 2024
Dear Robert. Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsYour comments are very important to us, that is why we will be sharing your comments with the corresponding departments so that your observations can be taken into account.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Elizabeth HSocial Media Manager

10/10 – Uitstekend

Brady Todd

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Edily F. op 28 mrt 2024
Dear Brady Todd, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 – Uitstekend

Jhonny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was great. It’s was a blast just one minor thing needs better entertainment in the PM side
2 nachten verbleven in februari 2024
Reactie van Elizabeth H. op 23 feb 2024
Dear JhonnyThank you for rating us.We appreciate your comments and suggestions, they will be shared with the corresponding department to take the corresponding measures.Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beach was beautiful as was the pool and grounds. The staff at every venue were friendly and congenial. Food was great and the room comfortable. Perfect short getaway. We’ll be back !!
6 nachten verbleven in februari 2024
Reactie van Elizabeth H. op 21 feb 2024
Thank you for rating us.First of all, we would like to thank you for your review praising your recent visit to our hotel and we are delighted to know that we were able to meet your expectations.We are delighted to know that we were able to meet your expectations. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Elizabeth H.

10/10 – Uitstekend

Lucas

Reisde met een groep, Reisde met partner
Highly recommended, you will not be disappointed.
4 nachten verbleven in februari 2024
Reactie van Elizabeth H. op 21 feb 2024
Dear Lucas. We appreciate the time you took to rate us. Thank you very much for your recommendation.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager

8/10 – Goed

Henry, Juncos

3 nachten verbleven in januari 2024
Reactie van Elizabeth H. op 1 feb 2024
Dear Henry Thank you for your rating.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New Year
Excellent hotel!
4 nachten verbleven in december 2023
Reactie van Elizabeth H. op 11 jan 2024
We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We look forward to serving you again in the future.Elizabeth H. Social Media Manager

10/10 – Uitstekend

ERIC

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a large group (8 People), Gerardo was our attendant, he made sure that we were well taken care of. Co Co Chanel (activities) brought a huge amount of energy, made our daily activities fun! Abraham took care of us in our cabana, he was very attentive to our needs. Marilyn took care of pool side service, did a great job and Elvis took care of our check in and check out.
8 nachten verbleven in december 2023
Reactie van Elizabeth H. op 9 jan 2024
Dear Eric We would like to thank you for sharing this feedback on your recent stay with us. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service and a different and memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Elizabeth H.Social Media Manager

6/10 – Redelijk

Thomas

Reisde met familie
In diesem Resort wird versucht minderwertigen Service durch jede Menge Personal zu kompensieren. Qualität, Auswahl und Zubereitung der Speisen auf sehr niedrigem Niveau.
11 nachten verbleven in december 2023
Reactie van Elizabeth H op 8 jan 2024
Dear Thomas, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

2/10 – Ontzettend slecht

Tracey Lee

5 nachten verbleven in december 2023
Reactie van Elizabeth H. op 23 jan 2024
Dear Tracey.Thank you for your rating. We deeply regret that we were unable to meet your expectations of your dream vacation. We hope to have the opportunity to serve you again in the future and have the chance to exceed your expectations.Elizabeth H. Social Media Manager.

10/10 – Uitstekend

john

6 nachten verbleven in december 2023
Reactie van Elizabeth H op 8 jan 2024
Dear John,Thank you very much for leaving these wonderful rate of your recent stay, we are delighted that you enjoyed your stay among us. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Uitstekend

Joseph David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Elizabeth H op 8 jan 2024
Dear Joseph David,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Uitstekend

Ernest

7 nachten verbleven in december 2023
Reactie van Elizabeth H op 27 dec 2023
Dear Ernest,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Uitstekend

Omar

2 nachten verbleven in december 2023
Reactie van Elizabeth H. op 15 jan 2024
Dear Omar Thank you for your score. Look forward to having the opportunity to serve you again in the future. Elizabeth HSocial Media Manager.