Let me start by saying this definitely wasn’t what I expected. I came here assuming it would be the same quality as Sandos Cabo—but I was absolutely wrong.
When I arrived, I was told my room didn’t have the ocean view I had paid for, so I had to upgrade for an additional $100 per day just to get what I originally booked. Then I was informed I’d need to make dinner reservations with the concierge. When I tried to do that, I was told that every restaurant was fully booked for my entire stay—despite the fact that I was traveling alone.
How is this all inclusive since I couldn’t eat anywhere, but the buffet restaurant.
At Sandos Cabo, one of the best parts is that you don’t need to make reservations for any of the restaurants—you just show up. That’s what an all-inclusive should be.
The room I was given here in Cancun was large and did face the ocean, but it was outdated, not very clean, and one of the showers was broken. The TVs in the room are smart TVs but aren’t even connected to WiFi, so nothing works—no Netflix, no YouTube, no channels at all.
The staff themselves were kind and respectful throughout my stay—but the quality of the accommodations just doesn’t match.
The location is nice if you’re looking to be away from the party scene and nightclubs—definitely take an Uber if you’re heading to the strip, not a taxi.
But overall, I was very disappointed with Sandos Cancun. The place is old and grimmy go elsewhere
