Hotelresorts in Puerto Aventuras

'The resort was beautiful with great amenities l'

'Good food, everything clean and the staff very professional.'

'Our room was okay for my wife and 2 kids(10/13) but it had limited to zero privacy even in the OPEN bathroom area. We had to make our own privacy barrier with towels/comforter from the bed. The kids club wasn’t too bad and our 10yr old managed even though they didn’t offer any electronic options(video games), foosball, ping pong or air hockey games. Those were specifically for the Teens club but NO teens were seen around the resort and felt they could’ve opened up the Teen club to the older(10...

'Customer service extremely rigid and unhelpful- zero accommodation- my son was sick and they would not allow me to simply take some toast from the buffet for him-said I had to use room service and when I asked for simple toast and a banana they said they could not bring that-only order off the menu Very disappointing!!!'

'Food was excellent'

'Food wasxo'

'Before we arrived at the hotel, we received a form to fill out with all our details. A few days before our arrival, we were required to check in online to avoid waiting at the hotel. However, on the day of our arrival, we still had to wait about half an hour to check in again. In the meantime, I was browsing a shop in the hotel and accidentally dropped a magnet, which I had to pay for—it cost around 260 pesos. There was no elevator. While the view from our ocean-view room was nice, the room...

'I would definitely recommend staying here! The room, staff, food facilities...everything was fantastic!'

'Love this property. So many pools to choose from and relax.'

'Very nice hotel, very clean, staff was cleaning the property constantly! The food was good, I think we went off season because every night they only had one restaurant open. Buffet was open for breakfast and lunch and they had plenty of options! I wish they had a good coffee shop or at least coffee syrups, I don’t like sugar in my lattes, which was the only options to sweeten you coffee. This was labeled as a VIP property but it’s not. So don’t book for that, we weren’t given any VIP perks....

'Wij vonden het een mooi hotel met mooie kamers en en prachtig strand. Mooie spa en mooi in de natuur. Waarom wij geen 5 sterren geven is dat wij ervaren dat er maar 1 restaurant per dag open was met een hele kleine kaart en wij niet vegan zijn en de vlees/vis opties erg beperkt waren en niet altijd even lekker. Wij hadden het idee dat het door het laagseizoen nogal uitgekleed was..'