Kastelen in Playa del Carmen

'Nice new property great staff especially Lluvia front desk , beautiful accommodations, steps from all the action. Will definitely return'

'The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.'

'It was all we hoped for and more. The only thing we were disappointed about was there was no beach but that wasn’t the accommodations fault since in winter time there is almost no beach because of the way the wind blows. '

'I’ve been to this property before, in 2021. The food was better on the previous stay. We were a little disappointed in the view from our casita… it was supposed to be ocean and it was turned towards the pool. The spa was as great as I remember. The staff was always friendly and our pool bartender was the Bomb! The last 2 days of our stay they started construction on the casita next to us very early, waking us up.'

'This property was beautiful on the outside with a great pool scene. It is also conveniently located just steps away from Playa Mamita Beach and 5th Avenue. HOWEVER, internally, the room was quite run down and dirty. Many electrical outlets didn't work. The entire hotel's water was shut of during the middle of the night secondary to reportedly repeated water pump failures explained to me by the manager of the property. There was no blackout curtain to the large sliding door to the balcony. There...

'Kleinschalig hotel, heel goed eten en een prachtige plek om te verblijven. '