Kastelen in Playa del Carmen

'Beautiful Hotel, very clean, everybody was exceptional especially the concierge Marisol and Lizette, it was my birthday and they had balloon decorations in my suite and a dessert, what a nice surprise.The hotel complex is huge but they have golf carts to take to all the places you need to go to.'

'Een heerlijk hotel direct aan een prachtig strand! Leuk zwembad, genoeg keuze aan eten en schone kamers. Het enige probleem was dat er een rioollucht in de kamer aanwezig was. '

'Amazing hotel. Third time back. Would go again.'

'Amazing!!!” Loved the room and the food was amazing! Jovany at the pool bar was wonderful!!! Amelia’s food as los was so good'

'Todo muy limpio. Excelente ubicacion. Si regresaría. '

'The pool staff, especially the three Angel's were fantastic and anticipating the needs of the guests. I celebrated my birthday at the hotel and they all made it so special.. The hotel itself is well kept, clean, and always smelled amazing. This is my second stay at the Hyatt Centric Playa Downtown House but will not be my last. '

'They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!'

'Actividades dedicadas a los niños en donde los adultos también pueden divertirse. La alberca de la habitación no la usamos porque es muy fría el agua.'