6/10 – Redelijk
Reuben
Reisde met familie
28 nov 2025
Positief: Netheid
Negatief: Personeel en service
First, I want to praise experian. I had messed up and booked for the wrong day. I had booked for the next day and not the day of. The first agent said they were able to change the dates, it seems like he forgot to do something as when I checked in it said my card declined, but the second agent was able to quickly fix the issue for me. So great response and resolution times.
I don't blame the hotel much for any noise because the location is next to a freeway, but it seems like that the doors are not that well insulated as there was a visible gap under the door and I dont know about the windows. The entrance to drive in is very narrow and an exit and entrance.
Its nice that they provide fridges the rooms. But they are not properly maintenanced. They did not have an auto defroster built in so there was huge ice build up. I unplugged it for them to defrost it. I had put a small towel in there to catch water, but it wasn't enough so some water spilled (this is important). Even then, not too bothered. Beds are pretty comfortable and seem clean.
What really got to me is that I had booked this for 3 people, but the room only had 2 full sized towels. The third ended up making other arrangements, but i went and asked for more towels anyway to clean up the spilt water. When I asked, she told me only 2 people were supposed to be in there. After some back and forth about needing the towels to clean up spilled water she finally gave me some (small) towels. Only issue I've had so far.
Reuben
1 nacht verbleven in november 2025