Kastelen in Western Massachusetts

'I usually stay here and yes staff are nice and rooms are decent but I’ve seen a decline in amenities. Maybe the expense of things - bathrobe in room, water and snacks were what I was used to seeing .in the room.'

'Management team hasn't been helpful at all, after a very unusual incident at this location'

'The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff.'

'The Inn was quiet, convenient and offered excellent food.'

'Room had just been renovated and there was still work being done. We were very pleased overall with the stay. The woman at the front desk who checked us in was very pleasant and helpful with dinner options. We would stay at this property again.'

'great hotel, would definitely stay again...'

'We thoroughly enjoyed our stay. The rooms are spacious and beautifully furnished, and having a stove and refrigerator along with a separate living/dining room was a definite plus. The 24/7 coffee and hot chocolate machine in the lobby was another perk, as were the hot tub and large (albeit shallow) pool. The setting is lovely, in a wooded area off from the road and in a convenient location to all of the sites. We visited Stockbridge, Lee, Lenox, Great Barrington, North Adams, Williamstown, and...

'Really convenient'

'Our room was clean but very congested. Very small mini fridge and no microwave. No closet just a small bar to hang clothes on. Tub was extremely slippery. Beds were very comfortable. Typical breakfast fare nothing very appealing. Went somewhere else for breakfast. Charged us upfront for incidentals of 75.00 which I did not like at all. We won't stay at this property again.'

'Wat een leuke mevrouw bij het inchecken. Mooie ruime kamer. Goede koffie en vers gebakken koekjes.'

'Vriendelijke concierge, kamer was ouderwets ingericht en er hing een vreemde geur. Was nochtans proper.'