Hotels in de buurt van Marketplace Mall (Rochester)

'Great experience, great location'

'This hotel was just ok. Here are my observations: Did not know there was a fee for parking- was never told at check in, was just given a placard to put on dash. Only 1 remote for 2 tvs, tvs were unplugged when we checked in, the room had a weird smell, icemaker in the fridge never made ice (had to go to front desk for ice) and there was no dish soap/cloths or dishwasher detergent in the kitchen area. I will not stay at this hotel on my future visits. '

'Staff was Fantastic Our stay was great '

'The staff were very nice upon check-in, the room was clean and had all the necessary amenities. The hotel was also close to major shops, coffee and restaurants.'

'Pros: Nice and attentive staff, easy check in process, nice decor and layout in lobby and room, decent breakfast. Cons: Rooms though nice superficially are in need of upgrades. Roller shades had multiple holes and hard time staying up, wood in bathroom door chipping and areas gouged out, roller office chair has a large stain in the seat. Rooms could’ve been cleaned better with multiple fingerprints on the headboard dirty fingerprints near door handle. And what’s with the soap, shampoo and...

'Staff, especially the kitchen staff, were very friendly.'

'The room said it had a microwave but there was no microwave. The refrigerator was barely cold, no way of adjusting it. There were only 2 towels despite the room able to hold 4 people. We had to ask for an extra towel. There was no body wash in the shower. We had to ask for more. When I called the front desk he was no answer. I had to walk to the front desk and while I was waiting the clerk came from outside. The elevator is disgusting and smells. The bathroom was very tiny with the sink...

'This hotel has two things going for it: it is pet friendly, and they have multiple electric vehicle charging stations. The staff is friendly. The only negative is that the breakfast options are quite meager. '

'Staff was very friendly and professional. Room was clean and worked well for our stay. The breakfast was very good.'

'Parking was great, didn't even know there was a pool. We wouldn't have used it anyway.'

'Hotel advertised breakfast was included but it has been discontinued for over a month.'

'No hot breakfast buffet as advertised, pool water was cold no towels in the pool, our bathroom was not cleaned, had hair in the toilet and in the tub '

'Loud heater and air unit. Very noisy got no sleep between traffic going by loud rear unit keep coming in all hours and 18 years talking. '

'No soap in the hotel.'

'Will stay again soon '