4/10 – Matig
Kathrine, MELBOURNE
28 jul 2025
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We arrived late, close to midnight, due to travel delays. Got checked into our room and then found the bathroom light didn't turn on atall. It was pitch black. The desk clerk found another available room to move us to, but by that time it was almost12:45 am.
Second room was ok. Got to ved at 1 am.
4 am super loud alarm went off. Went into hallway to see what the alarm was since it didn't sound like typical fire alarm. Other hotel guests doing the same thing. We all decided we should get our families and go outside. No hotel staff were around to inform of what was going on.
Finally, 10 min or so later, fire trucks showed up. Still no one spoke to guests. Front desk clerk stepped out front door on phone then went inside and we never saw her again after that.
When firemen went back to trucks we all decided it was ok to go back in. No explanation by anyone, including firemen. They loaded up and left.
Some people had to wait around to get room keys from desk clerk. Luckily I had taken mine with me.
Needless to say after 10+ hours of travel and very rough night, my kids and I did not have a restful stay.
Kathrine
1 nacht verbleven in juli 2025