Flats in Kennet & Avon Canal Trail

'Quiet and conveniently located for Frome town centre. Well equipped with a good shower. Everything worked as it should.'

'This seemed like a good location and a nice upmarket looking flat, with quality amenities and furnishings from the advert. We were shocked when we arrived to find the front of the property piled high with garbage. Bags, open food waste, open bins. It smelled horrendous. It was also over 30 degrees C. We were supposed to be in the upper flat, but had been assigned the ground floor flat, whose windows were located over the garbage. The only windows. No air con. No fan inside. It was dark...

'The room was pretty dirty and didn’t feel like it had much of a clean before we arrived. The shower was terrible, no water pressure if someone has had a shower before you, no space if you’re moderately tall, and no space width wise either. They didn’t provide enough soap/shower gel for more than 1 day for 2 people. The room was quite cold and we couldn’t figure out the heating. The staff replied quick and check in was simple however the last night an alarm was going off from the hours of 3.30...