A beautiful place marred by some overzealous staff pointing out the hotel rules to you. This happened at a restaurant we went to, where we were inexplicably given a "you're early" by a staff member. It was three minutes before opening.
Further, we were at reception to make a reservation for the upstairs restaurant "Galaxie", where we were rather forcefully informed thst that a reservation required a €50 a person deposit. We declined and ate at a Michelin star restaurant five minutes away. A reservation which required no deposit.
It seems especially over the top to require a deposit of a hotel guest. No other restaurants we ate at on the island shared this policy.
A shame, because the Savoy is a beautiful place. But without "beautiful service" it's not really a five star hotel.
This information was shared with management during our stay. They did apologize and asked "to meet", but didn't see the point of further interruption to my holiday.
Madeira is lovely, but we're booked in a different hotel for our May return.
