I loved this hotel! This was our third time to Madeira but first at this hotel. In future this is where I will always book. The staff treat you like family and everyone from front desk, restaurant, bar, pool staff all pay attention to the smallest of details to make the guests comfortable. This resort is perfectly located and has so many nice amenities. We have a child with mobility problems and everything was accessible. It has numerous big pools both heated and unheated. The gym was one of the best at a hotel I have seen. There are numerous family games to play such as ping pong, air hockey, snooker, and boules. There is also a small playground. The food at the hotel is delicious but is also very close to good restaurants and a good sized supermarket. Wonderful place!