Mexico: Kindvriendelijke vakanties

Amazing staff come here every year and get treated with the same respect

We had a great time. I've never met a staff as kind and helpful. We will definitely be back.

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.

Just returned from a 4 night stay. Everything is middle of the road at this resort. Don’t have high expectations and you will be fine. If you expect above average anything, you will be disappointed. The good: The coffee shop, the Spa, the pool bartenders and the young towel lady. Most of all the guest services manager when needed was what saved the trip. Needs immediate work: All food by the pool and room service menu needs to be overhauled. It’s very limited and blah. Overall, would not stay at this resort again. To many employee errors, sanitation issues, and overall lack of value for the money. You can find a better option. Thank you.

My group and I really enjoyed our stay at this resort. Rooms were beautiful, clean, and all the staff at this resort is amazing! The swim-up bar was my favoritee. I would definitely recommend and plan to come back again soon! :)

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.

10/10; would highly recommend

Ay muchas olas fuertes en la playa La comida no sirve. Todo cierra temprano albercas y actividades no nos dejaron tuallas un día y te quieren rentar las camas de playa.no lo recomiendo

Amazing staff come here every year and get treated with the same respect

Great personnel, comfortable beds and of course: the Caribbean Sea! All in all, we had a great experience! The only constructive feedback I can give is to pay more attention to people with food allergies.