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Avis sur Iberotel Palace - Adults Friendly 16 Years Plus

5 out of 5
Iberotel Palace - Adults Friendly 16 Years Plus
Sharm el Maya Bay, Sharm El Sheikh, South Sinai Governorate

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 73 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 132." "

9,2/10

Propreté

9,2/10

Personnel et service

9,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

samy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mai 2023
Réponse de Sander Ackermans le 16 mai 2023
Dear value guest,warm greetings.Thank you for your review and we are looking forward to welcoming you again soon.

8/10 Bien

Fabien

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel pas cher et bien équipé avec plage privée. C'est un vrai all inclusive : sauf 1-2 exceptions, tout est inclus (cocktails, nourriture aux buffets et aux restaurants) Il y a cependant beaucoup de retraités (et peu de jeunes). Les activités proposées par les animateurs sont donc généralement pas très entrainantes. La plage est accessible et nous n'avons pas eu de peine à trouver de la place pour 4-6 chaises longues même lorsque nous arrivions assez tard dans la matinée/journée.
Séjour de 7 nuits en avril 2023
Réponse de Sander Ackermans le 3 mai 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2023
Réponse de Ali le 22 mars 2023
Dear value guest,warm greetings.Thank you for your review, we are looking forward to welcoming you again soon

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel 5 étoiles Beach bar au top un vrai plaisir d y déjeuner le jeune serveur Ahmed toujours souriant poli aimable un vrai plaisir Les petits déjeuners et dîner au Restaurant sont très bons et très variés chaque jour Rien à dire un vrai 5 étoiles La plage est superbe et propre Les animateurs très sympathiques Nous reviendrons sans hésiter Nancy et Dan
Séjour de 14 nuits en août 2022
Réponse de Ahmed Elnaggar le 27 août 2022
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans

8/10 Bien

GREGORY

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 9 nuits en février 2020
Réponse de Ahmed Elnaggar le 1 mars 2020
Dear Guest, Please let us thank you for posting your precious comment followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Iberotel Palace in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Jaz Hotel Group Kind Regards, Ibrahim Halil Taşoyan General Manager

8/10 Bien

amel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en octobre 2017

2/10 Horrible

SAAD

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WORST EXPERIENCE EVER
I wanted to share with you the NIGHTMARE I lived in this hotel. Besides the nonexistent maintenance, the awful quality of the food and the overrated reviews on internet, I went through THE WORST EXPERIENCE OF MY LIFE IN THIS HOTEL. I decided to go to the PRIVATE beach of the hotel to relax a bit (despite the loud and terrible music making it a quite impossible mission). As usual, I took a little handbag and a wallet with me that I carefully put on a table near my deckchair. After a quick nap, I woke up and found my handbag on the sand. When I wanted to use my money, I simply found nothing; I realized I just had been STOLEN from all my money; with just the employees of the hotel around and aware that I was staying alone in their hotel. All what happened after that event made the nightmare I was living even worst. I went to the hotel reception shaking, crying and asking for help. Guess what?! No camera surveillance to check what really happened! Shouldn’t guests’ safety be the NUMBER ONE priority to a hotel?? I think the main reason we pay our money for is to feel safe within the hotel facilities… Well that is clearly not the case in Iberotel “Palace”!!! Management showed no empathy at all!! They even tried to make me feel guilty of taking my money with me out of the room! Confronted to this hopeless situation, I went to the police station to make a complaint against the hotel.The process was exhausting and useless as they were in cahoots with the hotel. AVOID IT!

10/10 Excellent

Cécilia, Paris

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Super
Superbe hôtel. Vraiment dommage que la clientèle cette année en août soit majoritairement locaux et désagréable. De ce fait la nourriture leur etait adapté. Malgré tout bon mais peu varié en une semaine. Petit dejeuner excellent. Sincèrement cet hôtel est superbe piscine extérieure pas très profonde mais il y en a une à l'intérieur superbe. Hôtel vraiment reposant et très agréable. Personnel en très grande généralité agréable. Une vraie plage, très rare à Sharm, pas de cailloux. A 2 pas du vieux souk. Navette gratuite pour Naama bay et Soho square à réserver d'avance le matin. Allez-y, la sécurité à Sharm est bien supérieure à d'autres endroits.

10/10 Excellent

Arif

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent experience, super friendly staff that go above and beyond to ensure you have a fabulous holiday, nothing is to much trouble, even though the mostly young staff who work 14 hour shifts always remain polite, friendly and smiley. The beach bar is amazing, I have attached a photo of Mr Sayeds and Mr Samehys amazing team. Hana and Islam buzz about non stop serving drinks, Hana also does an amazing dance on birthdays and special occasions, so prepare to be pounced ha. From burgers, pizzas, hotdogs and fish and chips and even healthy salad options, brilliant work guys, thank you so so much. The Ali Baba is amazing, the Tuscana restaurant is amazing, very hard to find anything to complain about, maybe some fans or extractor fans in the Ali Baba restaurant as the grills brought to the tables are very smokey and imaging its not particularly good in the warmer months. Mr Salem on the reception is a fantastic gentleman, ask him anything, his knowledge is amazing. Mr Osama and Mr Mamdough are always on hand to iron out even the smallest of issues, lastly you will never forget the guest relations Mr Youseff, amazing, impeccably dressed and the friendliness you will receive is beyond belief, the entertainment staff try everything to get you out of your seats and dancing, playing beach games or just plain fun, great work Janna, Mo, Diabb, stay safe everyone and see you soon.
Séjour de 7 nuits en avril 2024
Réponse de Tarek Sanad General Manager le 26 avr. 2024
Dear GuestThank You for your great review of our service. We’ve passed your kind words on to our team. The hotel team are passionate about providing all of our guests with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our guests’ feedback for helping us to keep improving our service.Best regards, Tarek Sanad General Manager

10/10 Excellent

Karl Leo, Jena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Tarek Sanad General Manager le 6 avr. 2024
Dear Guest,Thank you so much for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience with us and look forward to serving you again soon.Best regards,

10/10 Excellent

irma van

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voor ons de eerste keer een adult only en dat staat voor heel goed eten, super schoon en netjes maar wel voor weinig reuring en daarom zouden we niet meer terug komen. Maar het is in 25 jaar tijd wel het hotel met het beste eten en het vriendelijkste personeel. Je wordt gezien en altijd gegroet door iedereen! En niets is iemand te veel. Super!
Séjour de 10 nuits en janvier 2024
Réponse de Tarek Sanad General Manager le 6 févr. 2024
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards,

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Tarek Sanad General Manager le 1 févr. 2024
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards,

10/10 Excellent

Semrhan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would like more food varieties
Séjour de 5 nuits en janvier 2024
Réponse de Tarek Sanad General Manager le 26 janv. 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Karl Leo, Jena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 14 nuits en décembre 2023
Réponse de Tarek Sanad General Manager le 9 janv. 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Tarek Sanad General Manager le 9 janv. 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

8/10 Bien

PAULINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good place to relax.
Everywhere the staff was very smiling and helpful, ready to fulfill your wishes (even on the beach). The room (and the whole hotel) was beautiful and very clean. Never felt crowded. There is a Spa (we never use it). It is next to the Old Market. The beach is big and the sea is very good for swimmers because is calm and windless most of the time (December 25°C). If you want to see the reef there is a free boat which departs 5 times a day...and the trip takes just 5 minutes. There is a van which goes for you at the airport for US$ 5. There is a good range of dishes but the basics are bland (fircexample, the mushroom were from a can, not fresh ones)...the juices and jellys are not natural, the sweets were ordinary as were the drinks. The salads and the fish were always fresh.
Séjour de 15 nuits en décembre 2023
Réponse de Tarek Sanad General Manager le 9 janv. 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

8/10 Bien

Jason Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice resort and staff, but very loud
The staff were great and friendly. We found the live music at night to be very loud, which affected our enjoyment of the evenings.
Séjour de 8 nuits en décembre 2023
Réponse de Tarek Sanad General Manager le 8 janv. 2024
Dear our valued guest,Please allow us to Thank you for considering Iberotel Palace for your stay for giving us the opportunity to serve your good self with the best of our hospitality.We feel so fortunate to receive such great comments about all the services and facilities provided in our resort and Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.We hope that you will give us a chance in the near future to welcoming you with all the pleasures of Iberotel Palace Management and Team.Once again, thank you for your visit to our hotel, and for your feedback.Best regards, Tarek Sanad General Manager

10/10 Excellent

Karl Leo, Jena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 28 nuits en novembre 2023
Réponse de Tarek Sanad General Manager le 21 déc. 2023
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

8/10 Bien

Dianne

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Nicely located in old Sharm, great adult only property
Séjour de 5 nuits en décembre 2023
Réponse de Tarek Sanad General Manager le 21 déc. 2023
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Paula

Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 3 janv. 2024
Dear our valued guest,Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay Iberotel Palace Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Once again, thank you for your visit to our hotel, and for your feedback.Kind RegardsTarek SanadGeneral Manager

10/10 Excellent

Rabia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023
Réponse de Tarek Sanad General Manager le 10 déc. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, Sami, Hassan and chef Mouhamed at the restaurant were very accommodating, Yassen our housekeeper went above and beyond to make our stay pleasant, finally the waiting staff was amazing, we will miss Tarek, Mouhamed and Romany. Thank you for great memories…
Séjour de 7 nuits en novembre 2023
Réponse de Tarek Sanad General Manager le 10 déc. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Muaid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s very nice for value of the money I paid but they could replace the old chairs in the room for newer and adding sea food and sushi flavors
Séjour de 3 nuits en novembre 2023
Réponse de Tarek Sanad General Manager le 30 nov. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Geoffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean sandy private beach, very easy and safe to walk into the clear sea, our main reason for returning time and again.
Séjour de 14 nuits en novembre 2023
Réponse de Tarek Sanad General Manager le 30 nov. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity, and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not-too-distant future. Best regards, Tarek Sanad General Manager

8/10 Bien

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not as extensive gardens as I imagined. Very good service and comfort. Food acceptable for price paid
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 21 nov. 2023
Dear Guest,I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Best regards,Tarek SanadGeneral Manager

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was cleen and well taken care of. The personal did their best in order for us to have a pleasant stay. We will return 👌👌👌
Séjour de 10 nuits en novembre 2023
Réponse de Tarek Sanad le 20 nov. 2023
Dear Guest,I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team.Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Best regards,Tarek SanadGeneral Manager

10/10 Excellent

Mona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Tarek Sanad General Manager le 15 oct. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

6/10 Satisfaisant

Leon

Les points forts : Propreté et personnel et service
Average hotel, few of us got ill and they shut down the beach bar/restaurants and 1 al la carte restaurant, leaving dining options very limited. Great staff though
Séjour de 10 nuits en septembre 2023
Réponse de Tarek Sanad General Manager le 15 oct. 2023
Dear Guest,Thank you for taking the time to share your experience with us.We are extremely sorry that we could not meet your expectations, please note that your comments have been passed to concerned department in order to be taken care of and we were wishing to receive them during the stay to make your holiday better.We look forward to welcoming you soon at Iberotel Palace and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Tarek Sanad General Manager

10/10 Excellent

yair

Séjour de 4 nuits en septembre 2023
Réponse de Tarek Sanad le 11 oct. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

8/10 Bien

Yaren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Genel olarak yeterli, tavsiye edilir
Otel çok temiz, personel çok ilgili ve güler yüzlü. Neredeyse tüm personel temel İngilizce biliyor. Kahvaltı çok güzel, yemekler genel olarak yeterli ve lezzetli. Denizi, kum ancak biraz fazla sıcak. Mercan resiflerine gün içerisinde saat başı ücretsiz bot olanağı bu kötü özelliği dengeliyor. Havuzun boyutu biraz küçük ve çok sığ en derin yeri 150 cm, hava çok sıcak olduğu için havuz suyu genelde ılık.
Séjour de 6 nuits en août 2023
Réponse de Tarek Sanad le 30 août 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

8/10 Bien

IREM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
memnuniyet verici
Öncelikle çalışanlar gayet ilgili ve dürüst, beach bar genelde çok kullandığımız yer oldu, aç kalma şansınız yok, her türden yemek fast food mevcut. Animatörler biraz fazla ısrarcı, bunun dışında hiçbir birim ile sıkıntı yaşamıyorsunuz ve herkes genel olarak yardımsever.
Séjour de 6 nuits en août 2023
Réponse de Tarek Sanad le 29 août 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality at Iberotel Palace. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Yi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Tarek Sanad le 24 août 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Tarek Sanad General Manager

10/10 Excellent

Ezgi

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Sander Ackermans le 1 juil. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Bien

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good
A 3 night stay at a gem in old sharm. The resort has a beach front not crowded. Also there is a free sea transportation between coral beach and the resort. Furthermore, one small pool 150cm depth and another one with around 75 cm depth. The all inclusive is amazing. 👏 The food is delicious. The rooms are located either on ground floor or 1st floor. The views of rooms could be a garden view, pool view or arena view. Most of the rooms have balcony. I noticed most of the visitors are older people. The wifi connectivity is good. The towels are outdated. The bathrooms are fine but no shattaf. The area is walkable if you want to go out to old sharm and souq.
Séjour de 3 nuits en juin 2023
Réponse de Sander Ackermans le 28 juin 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

4/10 Médiocre

ümit

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Dışardan gençlere yönelik otel olarak durmasına rağmen otelde aşırı derecede yaşlı insan vardı ve gençlere yönelik aktiviteler oldukça sınırlıydı voleybol su topu havuz etkinliklerinin hiç biri yoktu doğru düzgün müzik bile çalmıyordu çoğu yerde akşam yemeğine erkek misafirler için pantolanla inme zorunluluğu vardı bu kuralı anlamadık ve saçmaydı yemekleri bizim damak zevkimize çok uygun değildi personeller ilgili ve güler yüzlüydü
Séjour de 5 nuits en juin 2023
Réponse de General Manager le 23 oct. 2023
Dear Guest,Thank you for taking the time to share your experience with us.We are extremely sorry that we could not meet your expectations, please note that your comments have been passed to concerned department in order to be taken care of and we were wishing to receive them during the stay to make your holiday better.We look forward to welcoming you soon at Iberotel Palace and we assure you that we will do our best to meet your expectations during your stay if not exceed them. General Manager

8/10 Bien

Franklin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was ok
The all inclusive ended at 12am. After that I had to pay for everything . The AC didn’t work to the fullest even after they checked it and said it was fixed. I am a gold member and was told I was upgraded but got the original room I booked with no upgrade .
Séjour de 5 nuits en juin 2023
Réponse de Sander Ackermans le 20 juin 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Bien

????

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very efficient and kind. The menu was very rich
Séjour de 4 nuits en juin 2023
Réponse de Sander Ackermans le 6 juin 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

Otilia Maria

Les points forts : Propreté
Séjour de 6 nuits en mai 2023
Réponse de Sander Ackermans le 30 mai 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

8/10 Bien

EDA

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pretty good for price/performance
Pretty good for price/performance. Employees are good, food is good, hotel is clean, prices are reasonable. Boring place outside. No events, guest age average is too high. Sharm el sheikh region is famous for its sea and undersea beauties, when you enter the sea from its shore and do snorkeling, the submarine is not impressive but it is clean only for swimming. And please don't let the Egyptian employees say 'Gradually Hasan Şaş' when they come across Turks. This is so shameful and we don't even understand what it means.
Séjour de 6 nuits en mai 2023
Réponse de Sander Ackermans le 26 mai 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

6/10 Satisfaisant

Abdolellah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023

10/10 Excellent

Magdi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great vacation at Iberotel Sharm. From the moment we arrived till we left we felt welcomed. Staff at the reception were friendly explaining all details. Room was clean with a fantastic sea view. Dining variety and service were superior. Vey friendly staff all over the place. We'll sure select the same place for our next trip to Egypt. Can't find enough words to THANK all staff for an amazing experience.
Séjour de 3 nuits en mai 2023
Réponse de Sander Ackermans le 16 mai 2023
Dear value guest,warm greetings.Thank you for your review and we are looking forward to welcoming you again soon.

6/10 Satisfaisant

Michela

Voyage en groupe
Les points faibles : Propreté
Piccola struttura centrale a Old Sharm Camere carine ; giardino ben tenuto Animazione improvvisata Cibo scadente!!!
Séjour de 7 nuits en avril 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2023
Réponse de Ali le 2 mai 2023
Dear value guest,warm greetings.Thank you for your review and we are looking forward to welcoming you soon again.

4/10 Médiocre

Luca

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
La struttura è bella, le camere comode, il cibo accettabile. La spiaggia è bella ma confina con spiagge soprattutto sul lato del porticciolo sporche e fatiscenti. Mancano i manager di sala quindi quando si arriva al ristorante spesso si trovano tutti i tavoli sporchi e nessuno con cui parlare. Il personale è gentile. Il problema più grosso che abbiamo trovato è che, di notte alle 4 iniziano a diffondersi dal centro di Sharm suoni con altoparlanti a volumi altissimi che durano oltre 1 ora e poiché le porte non sono insonorizzate non si riesce a dormire. Mi dispiace ma non torneremo

10/10 Excellent

Geraldine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is a fabulous resort on the beach close to the old town. Staff are very friendly and the place is immaculate. Great stay, just too short!
Séjour de 3 nuits en mars 2023
Réponse de Sander Ackermans le 8 avr. 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

Karl Leo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 28 nuits en mars 2023
Réponse de ALi le 20 avr. 2023
Dear value guest,warm greetings.Thank you for your review, we are looking forward to welcoming you again soon .

10/10 Excellent

giampietro

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tutto ok
Séjour de 3 nuits en mars 2023
Réponse de Ali le 15 mars 2023
Dear value guest,warm greetings.Thank you for your review.we are looking forward to welcoming you again.

10/10 Excellent

ANGELA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en février 2023
Réponse de Sander Ackermans le 3 mars 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager

10/10 Excellent

Karl Leo

Séjour de 2 nuits en février 2023
Réponse de Ali le 22 mars 2023
Dear value guest,warm greetings.Thank you for your review, we are looking forward to welcoming you again soon.

8/10 Bien

Alyson

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good
This hotel is located near the old part of Sharm. it has a private beach, and you can enjoy all exclusive in the 2 dining rooms and the bars. Room is spacy. Design a bit undated. Spa services are too expensive. Overall good
Séjour de 3 nuits en février 2023
Réponse de Sander Ackermans le 1 mars 2023
Dear Guest, I would like to express my gratitude for your kind words, and I am truly delighted to know you enjoyed our hospitality. We are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. Your experience is one that we hope all guests receive when visiting us. I will pass on your kind comments to the team. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sander Ackermans General Manager