The hotel was suppose to send an email 48 hours before check-in, but we never received the email. I contacted hotels.com to make sure they have a correct phone number and email, thinking they would communicate with the property. We missed the first night b/c we never go the check-in information, and they insisted they texted the wrong phone number - not our fault - but we still got charged. It wasn't until they answered the phone the next day that we got the information to check in.
Entry is a small stairwell up stairs - so if you have heavy luggage - don't stay here.
The room was not that clean and there was feces on the toilet seat. There was hair on the floors and the faucet was rickety.
I would never stay here again.
This place was great for us! Perfect location in part of London with few lodgings. Self check in but excellent communications from proprietor and quick response to special request. Housekeeping staff super friendly and helpful. Quiet, comfortable, convenient. Will return!
I stayed the night before treatment at the Wellington, had a lovely walk through regents park which is a stones throw away.
The room was surprisingly big; the bathroom was also huge with lovely bath
Super comfy bed and nice linen.
Only downside I couldnât get the fridge to work
Would definitely stay again
Staying overnight before an operation, i was initially concerned that the access would be difficult to the property as it's unattended. In fact in was very straightforward. The hallways are tatty and really need a lick of paint but on entering the room I wasn't disappointed. The room was finished to an ultra high standard and was supremely clean . The room was comfortable tasteful and immaculate. There was tea/coffee and decent biscuits as well as water in the little fridge. The bed was comfortable and everything was really well thought out. My only gripe was that a few things didn't work - the TV suddenly went off so I contacted the super polite manager who said it was an area problem. Plus the air con didn't seem to work, not a problem as it wasn't particularly hot and there were 2 huge fans in the room. Plus the blind string needed fixing. The manager said he didn't know about the air con as room been occupied and not been able to check but I think maybe he should ! Overall, I was very happy with my stay, it was walking distance to private hospitals ( 10 minutes) restaurants and convenience stores and I'd like to return with my husband when we have a stay in London, hopefully not involving surgery.