The good:
--a great location with food and grocery options
--easy bookings for cleaning services and taxis/transfers
--great staff
--close to Tube
--reasonable sized rooms and bathrooms
--not a crowded building
The not good:
--noise from street.
--the rats in the neighboring property, visible from the windows.
--the mice in the apartment.
Yes, the mice. Therein lies the problem with this place. It would have been a solid four stars otherwise. Why not give it one star if it had mice? Because the property handled the situation with as much professionalism as they could, given the circumstances. I was impressed by that. We discovered a mouse in our first apartment in the kitchen. We were moved that night to a different apartment while the first was cleaned and pest control came in. I requested a new apartment, which we were given (in the same building.) Not long after moving into it, we spotted two more mice. (I have video evidence of all of this.) After the second incident, I requested a refund, because I did not feel confident that the mice would be dealt with, and worried they might get into food/clothes/beds, etc.
Elena at the property was understanding. She processed the refund immediately. I found another place to stay. In waiting for the refund, Javier was communicative and clear, and it was very amicable. But it was still really stressful to have to find a new place halfway through my stay on short notice. I wish the mice incident had not happened.