2/10 Horrible
Graham M.
24 sept. 2024
Les points faibles : Propreté
Disaster in Ghent
After finally finding the unmarked entry, we found the glass outer door was unlocked. The foyer was dingy and the fioor dirty and stained.
The real shock was to find the appartment door wide open with the lock in a locked position and no key!! So the door could not be closed never mind locked. We called the emercency number twice with no answer or voice mail!
This is completly unacceptable from a personal safety and security perspective when the owner does not respond to his own emergency number.
On entering the appartment, which was clean, we were amazed to find that the second bedroom and terrace are not on the fourth floor as claimed - but up stairs which are steep and narrow!(my wife has limited mobility) There is one bathroom with a seperate toilet on the main floor - however nothing upstairs. The main bedroom is dominated by a roof joist which means that the double bed is only accessable from one side. The famous clock was not working!!
The advertisment on your site does not reflect the actual physical configuration of the property. When the problem of the lack of personal secruity was conveyed to the owner, the reply that this situation was easy to solve - but no instructions on when or how!
These issues made it impossible for us to stay. We request a full refund and will seek legal advice if this is not forthcoming.
Graham M.
Séjour de 7 nuits en septembre 2024
