Centre commercial Jungceylon

On last Feb 28 our ticket to Phuket was cancelled by Qatar Airways as a result of the conflict in Iran. I had two hotel bookings in Phuket as I had planned to see two sides of the island: the Burasari south and Kora further up, through Expedia. The Burasari entirely reimbursed my "de facto" no show and the customer experience with them convinced me that when I can go back to Phuket, I will choose their establishment. Kora Beach resort however offered to reschedule my stay but I had to give right away new dates, as if there is anyone right now who knows when the middle east situation is going to come down. Because I was not able to give new dates, Kora Beach kept all my 600 euros which is money I saved for years and for them, pure profit, zero cost. Of course I could prove my ticket was cancelled and the travel insurance denied the claim because of act of war and I am stunned to see how easy such hotel can run away with your savings. We are feeling helpless and horribly disappointed. Very traumatic experience.

Everything was perfect, lovely staff and amazing hotel

Tout est d’un très bon niveau