Hotels in de buurt van Westgate Shopping Mall (Nairobi)

"We were very impressed by the attentiveness of all the hotel staff and surprisingly thoughtfulness gesture of all the things we needed to make our holiday complete. Thank you very much to each one of you."

"Mixed Experience – Beautiful Place, Disappointing Service We've stayed at Ibis Styles before and sadly faced the same issues again. While the rooms and environment are beautiful and inviting, the guest service falls short. Both times, we were wrongly asked to pay for "early check-in" despite our booking clearly stating check-in was at 10 AM. This time, we had to show proof again before being allowed in without the extra charge. Most concerning, my fiancée—who is a woman of color—was twice subjected to unfair treatment. On both visits, she was asked to prove her stay, unlike me. Most recently, a security guard followed us from the rooftop bar to our room, questioning her presence even though she had already been checked in for two days. The management seriously needs to address staff attitude and discriminatory behavior. Until then, we can't recommend it in good faith."