Woonboten in San Juan

'Nice hotel'

'Front desk staff were very helpful'

'I recently stayed at this hotel and was extremely disappointed. They advertise having a full spa, which was a major reason I booked here. Upon arrival, I discovered that there is no spa on-site at all. Instead, they casually refer guests to some spa in the city that has no connection to the hotel. This is blatant false advertising. I felt misled and frustrated, as I specifically chose this hotel expecting to unwind at a spa without having to leave the property. Very disappointing experience, and...

'The property and bedroom were clean, and housekeeping was acceptable. However, my rating reflects two significant issues. Despite advance email exchanges requesting my flight details, my precise arrival estimate of 6:15 p.m., and my emphasis that I had dinner reservation that evening, the front desk was unattended when I arrived at 6:10 p.m. I waited 45 minutes for the ONLY employee to return from her break. When I asked why they had emailed to confirm my arrival time if the desk was going to...

'Localidad'

'It was a nice short stay'

'Rooms are not very big, but they are clean. Being at the airport means you can hear planes the whole day. We stayed two nights a week apart and had issues with the water on both occasions. The water in the shower was too hot, also the shower handle came loose. Our arrival was after 11 pm once and we left at 3 am the second time, both were no trouble at all. The hotel is right at the airport and very convenient for late arrivals and early departures. I would recommend this hotel gor this reason...

'The Staff was EXCELLENT! Super helpful and helped us with the parking situation and suggestions of places to visit. The bed was super comfortable. Will definitely book at Metro when we come back to PR.'

'Bathroom maintance'

'Ontbijt was vreselijk en peroneel gaf geen uitleg bij aankomst.'

'The hotel room was so clean! The staff was friendly breakfast was amazing! Emy the staff who help me and my parents check in was amazing! So helpful and took her time to explain what the hotel had to offer and the events going on for the weekend! She was such a joy! The rest of the staff was helpful as well!'

'The hotel was very welcoming, friendly, and centrally located. Hotel staff always professional and readily accessible. We will definitely stay again. The food was fresh and hot from the restaurant with perfect hours. 5 stars!!'

'Picture was deceiving'

'Clean room, nice atmosphere and great customer service. Yara makes the best Piña Colada drinks. Can’t wait to go back!'