Luchtfoto

Beoordelingen van The Concord Hotel And Suites

4.5 out of 5
The Concord Hotel And Suites
31, Wangapala Road, Nairobi

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 74 van 157 beoordelingen" "
Gastenscore: 8 - Goed. 51 van 157 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 157 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 157 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 157 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Stephan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2018
Reactie van Ecommerce Manager op 7 jan 2019
Thank you Stephan for taking time to rate us. We are glad to have hosted you and looking forward to your next stay with us.

10/10 – Uitstekend

Jan, Veldhoven (NL)

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
short but very pleasant
I have been travelling a lot in the past years but I have never experienced this very kind staff. They truly understand what hospitality means and it doesn't matter what her or his job or rank is: everybody does the same: making the guest feel welcome and comfortable. Whenever there was a problem (and I love to complain), they solved it. I will be back
3 nachten verbleven in september 2018
Reactie van Ecommerce Manager op 11 okt 2018
Hello Jan, Thank you for choosing to stay with us. We are glad to hear that you had a wonderful experience. We shall pass you wonderful compliments to the team. Thank you for your advise in regards to our Japanese and Indian cuisines. Looking forward to hosting you in the near future.

10/10 – Uitstekend

Zakaria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property with even better staff. They go above and beyond to make sure you are feeling welcomed.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Kelechi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, would highly recommend for tourists
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Sterling

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Management op 15 mei 2024
Dear Sterling,Greetings from The Concord Hotels and Suites.Thank you for the ratings, we are pleased that you loved your stay.We look forward to hosting you in the future.Regards,

8/10 – Goed

Fred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
5 nachten verbleven in maart 2024
Reactie van Management op 17 apr 2024
Dear Fred,Greetings from The Concord Hotels and Suites.We are pleased that you loved your stay. Thank you for your feedback and we look forward to hosting you in the future.Regards,

8/10 – Goed

Epiphane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staffs were very friendly and very efficient
3 nachten verbleven in februari 2024
Reactie van Management op 12 mrt 2024
Dear Epiphane,Greetings from The Concord Hotels and Suites.We appreciate your feedback in regards to our staff. We hope that you had a lovely stay as well. We look forward to hosting you in the future.Regards,

10/10 – Uitstekend

sara

Positief: Netheid, personeel en service en voorzieningen
Super friendly and helpful staff! Had a great time
1 nacht verbleven in februari 2024
Reactie van Management. op 28 feb 2024
Dear Sara,Thank you for the fantastic feedback! We're delighted to hear that our staff was super friendly and helpful during your visit. Making sure our guests have a great time is what we're all about, and we're thrilled that you had a positive experience with us. We can't wait to welcome you back for another enjoyable stay!

8/10 – Goed

Nancy, Surrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent friendly staff and very nice facilities
1 nacht verbleven in februari 2024
Reactie van Management op 28 feb 2024
Dear Nancy,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our excellent staff and facilities during your visit. Providing a pleasant experience for our guests is always our top priority, and we're delighted that we hit the mark for you. We hope to welcome you back again soon for another enjoyable stay!

8/10 – Goed

Rita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool and exercise room need maintenance
Stay was good, food and service was good. Only problem is that if you want to swim ( pool was out) and workout … machines have to be fixed .., and maintained…. We stayed for 5 days but no one fixed the pool . We were looking for swimming but very disappointed….
5 nachten verbleven in december 2023
Reactie van Management. op 11 jan 2024
Dear Rita,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that overall, your stay was good, and you enjoyed the food and service.However, we sincerely apologize for the disappointment caused by the pool being out of service during your entire 5-day stay. We understand the importance of these amenities, and it's regrettable that we couldn't address the issue promptly. Rest assured, we take your concerns seriously, and we are reviewing our maintenance procedures to ensure a more timely resolution in the future.Additionally, we appreciate your feedback about the workout machines needing attention. We will prioritize the maintenance and repair of these facilities to provide a more enjoyable experience for our guests.Your comments are valuable, and we apologize for any inconvenience caused. If there's anything more you would like to discuss or if there's a way we can make amends, please feel free to contact us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Regards,

6/10 – Redelijk

Abdikadar

2 nachten verbleven in oktober 2023
Reactie van Management op 11 jan 2024
Dear Abdikadar,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,

10/10 – Uitstekend

Moses, kansas

1 nacht verbleven in december 2023
Reactie van Management op 11 jan 2024
Dear Moses,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,

10/10 – Uitstekend

Domenico

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice had a great experience but the night receptionist was not friendly seem to have attitude issues didn’t seem happy in his job. but everybody else was amazing
13 nachten verbleven in november 2023
Reactie van Management op 8 dec 2023
Dear Domenico,Thank you for sharing your experience with us, and we genuinely appreciate your feedback. We are pleased to hear that overall, you had a great experience during your stay at The Concord Hotel.However, we sincerely apologize for any inconvenience caused by the attitude of the night receptionist. Providing exceptional and friendly service is a fundamental part of our commitment to our guests, and we regret that this aspect fell short during your visit.Rest assured that we take your comments seriously, and we will address this matter with the utmost urgency. We believe in continuous improvement, and your feedback will help us enhance our services and ensure that every guest, including yourself, receives the exceptional hospitality we aim to provide.We genuinely appreciate your understanding and thank you for bringing this to our attention. We hope that this isolated incident will not overshadow your overall positive impression of The Concord Hotel.If there are any specific details you would like to share about your interaction with the night receptionist, please feel free to provide more information. This will assist us in addressing the issue more effectively.Once again, we appreciate your patronage and the opportunity to improve. We hope to have the pleasure of welcoming you back in the future, and we assure you that every effort will be made to make your next stay even more enjoyable.If there's anything else you would like to discuss or if you have further feedback, please don't hesitate to reach out.Regards,

10/10 – Uitstekend

Subhendu

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent facility and loved the services offered by the staffs… very cooperative and warm people. Thanks to the management to provide such great hospitality and maintaining the facility in the heart of Business district.
6 nachten verbleven in november 2023
Reactie van Management. op 8 dec 2023
Dear Subhendu,Warm greetings from The Concord Hotels and Suites. We are glad that you loved your stay with us and the services accorded to you. Thank you for the positive feedback and we look forward to hosting you in the future.Regards,

6/10 – Redelijk

Anastasios

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Management. op 8 dec 2023
Dear Anastasios,Thank you for taking the time to provide your feedback and for choosing The Concord Hotel during your recent stay. We appreciate your candid assessment of your experience.We noticed that you rated your stay as 3/5, and we would be grateful if you could share more details about your rating. Understanding your specific concerns will help us pinpoint areas that may need improvement and enhance our overall service.Your feedback is invaluable to us, and we are committed to continuously improving our guest experience. If there are any specific aspects, incidents, or areas of concern that contributed to your rating, we would like to address them promptly.Please feel free to share more details, whether positive or constructive, so that we can better serve you and future guests. Your insights are essential in our ongoing efforts to provide the best possible hospitality experience.We appreciate your openness and look forward to hearing from you soon. If you have any questions or additional comments, please don't hesitate to reach out.Thank you once again for choosing The Concord Hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future.Regards,

10/10 – Uitstekend

Latrice

5 nachten verbleven in november 2023
Reactie van Management. op 11 jan 2024
Dear Latrice,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,

4/10 – Matig

Dr. Mohammed

Zakenreiziger
Negatief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Management. op 15 nov 2023
Dear Mohammed,Thank you for staying with us and we hope you had a lovely stay. We look forward to hosting you again in the future.Regards,

6/10 – Redelijk

Abdikadar

1 nacht verbleven in oktober 2023
Reactie van Management. op 27 okt 2023
Dear Abdikadir,Warm greetings from The Concord Hotel and Suites. Thank you for staying with us. We are pleased that you loved the stay and the services offered to you. We look forward to hosting you in the future. Regards,

10/10 – Uitstekend

ANDRENE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay overall. Only disappointment is that I had scheduled a massage and the masseuse didn’t show up. Otherwise, the staff is extremely friendly and attentive.
4 nachten verbleven in augustus 2023
Reactie van Management. op 27 okt 2023
Dear Andrene,Warm greetings from The Concord Hotel and Suites. Thank you for staying with us. We are pleased that you loved the stay and the services offered to you. We apologize on behalf of the masseuse and accord better services the next visit. We look forward to hosting you in the future. Regards,

10/10 – Uitstekend

HAMIDA

3 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Rauf

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kesinlikle 5 yıldız değil, Resepsiyon ilgisiz ve kötü Sadece Otel Genel Müdürüne, sorunlara gösterdiği yaklaşımdan dolayı teşekkür ediyorum. Temizlik iyi değil, resimlere inanmayın
7 nachten verbleven in juni 2023
Reactie van The Concord Hotel & Suites op 27 jun 2023
Dear Amrinder Batra,Thank you for the review ,we have noted your concern about the reception being uninterested and about the cleaning ,kindly pass by the reception for us to discuss further on how to make your stay better ..Regards,Management .

6/10 – Redelijk

Saurabh

Zakenreiziger
6 nachten verbleven in april 2023

8/10 – Goed

Leilani, Ocala

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was clean and the breakfast buffet had a wide spread to choose from. It was difficult to get reception or guest services on the phone, but beside that it was good. Initially, they didn't acknowledge my VIP status, but as there was an issue with the ac in the room, they were forced to give the upgrade. The rooms are nice, clean and comfortable.
3 nachten verbleven in april 2023
Reactie van The Concord Hotel & Suites op 3 jun 2023
Dear Leilani,Thank yoou for taking your time to leave us a review. We are happy that you enjoyed our breakfast buffet, our clean and comfortable rooms.We are looking forward to hosting you again. Regards, Management.

10/10 – Uitstekend

Shaheen, Ottawa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a last minute booking and I'm so glad we chose this hotel. The staff were excellent. I will definitely come back again.
1 nacht verbleven in maart 2023
Reactie van The Concord Hotel & Suites op 31 mrt 2023
Hello Shaheen,Thank you for your excellent review.We are pleased to know that you enjoyed the Concord Hospitality.Looking forward to hosting you in the near future.

10/10 – Uitstekend

Einas

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideal location close to malls and shops. Safe and quiet area. Pleasant and attentive staff. Great restaurants within the hotel. Spacious and clean room with very comfortable working space.
7 nachten verbleven in maart 2023
Reactie van The Concord Hotel & Suites op 24 mrt 2023
Hello Einas,Thank you for choosing to stay with us.We appreciate your excellent review and happy to read that you enjoyed our hospitality.Looking forward to hosting you in the near future.

10/10 – Uitstekend

Kenny

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Food at breakfast and dinner restaurants were surprisingly good. If I were to return to the city I would stay here again.
2 nachten verbleven in februari 2023
Reactie van The Concord Hotel & Suites op 15 mrt 2023
Hello Kenny,Thank you for choosing to stay with us,We are happy to read you enjoy our hospitality. We appreciate your excellent review.Looking forward to hosting you again soon.

6/10 – Redelijk

Manoj

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nice rooms, Gym equipment was not working
4 nachten verbleven in maart 2023
Reactie van The Concord Hotel & Suites op 8 mrt 2023
Dear Manoj,Thank you for choosing to stay at Concord Hotels and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,

8/10 – Goed

Ronny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had a wonderful stay , the staff was friendly as always.
5 nachten verbleven in februari 2023
Reactie van The Concord Hotel & Suites op 28 feb 2023
Hello Ronny,We are happy to read that you enjoyed our hospitality.We look forward to hosting you again in the near future.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is lovely and the staff is very friendly. However they could do with a variety of breakfast not the same thing every day.
4 nachten verbleven in februari 2023
Reactie van The Concord Hotel & Suites op 14 feb 2023
Hello Kevin,Thank you for choosing to stay with us.We're happy to know that you enjoyed The Concord Hotel hospitality.We appreciate your candid feedback on our breakfast and will address the same with our Executive Chef.Looking forward to hosting you again in the near future.

8/10 – Goed

Fredrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Havde boet der igen.
Vi boede på hotellet af to omgange (pause på 2 nætter pga. safari i Masai Mara.) Første gang blev vi taget imod med det samme, fik et stort og fint værelse, men anden gang tog indtjekning nærmere 30 min og vi fik et mindre værelse, selvom vi havde akkurat samme bestilling. Det var lidt dårligt… Bortset fra det var det et stort og fint hotel med god sikkerhed overalt rundt og på hotellet, en fin morgenmadsbuffet med stort udvalg og gode restauranter. Poolen og træningscentret var ikke så stort som vi havde håbet, men sådant er vanskeligt at se ud fra billeder. Lufthavnstransport-chaufføren som er knyttet til hotellet, Peter, var utrolig hyggelig og en mand man kan stole på. Alt i alt et fint og trygt hotel, som vi gerne havde boet på igen. (Næsten) alle ansatte var hyggelige og imødekommende.
4 nachten verbleven in januari 2023
Reactie van The Concord Hotel & Suites op 6 feb 2023
Hello Fredrik,Thank you again for choosing to stay with us and for taking the time to give us feedback. Sorry about the room situation. We shall make it up to you in your next stay.We are happy to read that you enjoyed Concord Hospitality.Looking forward to hosting you again in the near future.

8/10 – Goed

Murtaza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a cosy stay altogether
3 nachten verbleven in januari 2023
Reactie van The Concord Hotel & Suites op 21 jan 2023
Thank you Murtaza for your wonderful review. We are glad you enjoyed our hospitality.Looking forward to hosting you again in the near future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
If your staying for week u get tired of same breakfast and there pool always full of outsiders with a lot chemicals they don’t charge water, only Indian channels and wifi terrible
3 nachten verbleven in oktober 2022
Reactie van The Concord Hotel & Suites op 2 nov 2022
Hello Asha,Thank you for choosing to stay with us.We appreciate your candid feedback on the breakfast. We'll address with our Executive Chef to improve on it.We take note of your concern for the pool, TV channels and WiFi. All these we shall address.Looking forward to hosting you again.

10/10 – Uitstekend

rina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2022
Reactie van The Concord Hotel & Suites op 18 okt 2022
Jambo Rina,Thank you for choosing to stay with us.We appreciate your excellent rating and hope to host you again in the near future.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very reasonable and breakfast buffet was good. Hallway carpets need deep cleaning.
1 nacht verbleven in september 2022
Reactie van The Concord Hotel & Suites op 28 sep 2022
Jambo Patricia,Thank you for choosing to stay with us.We appreciate your excellent review. We take note of your feedback on the hallway carpet and will look into.

10/10 – Uitstekend

Tamsir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien et personnel très aimable !
3 nachten verbleven in september 2022
Reactie van The Concord Hotel & Suites op 26 sep 2022
Jambo Tamsir,Thank you for your excellent review.Looking forward to hosting you again soon.

10/10 – Uitstekend

Murtaza

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2022

8/10 – Goed

Zulfikar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly. Room was ok. Bathroom was too small.
4 nachten verbleven in mei 2022
Reactie van The Concord Hotel & Suites op 11 jun 2022
Jambo Zulfikar, Thank you for taking the time to reviews us. We are pleased that you enjoyed our staff hospitality and the rooms were okay too. On your next visit we shall allocate you into a room with a much bigger bathroom space. Hope to see you again soon.

8/10 – Goed

Ronald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice amenities and great sense of security. Suites need some very minor repairs.
8 nachten verbleven in april 2022
Reactie van The Concord Hotel & Suites op 5 mei 2022
Jambo Ronald, Thank you for choosing to stay with us. We are happy to read that you enjoyed our facilities &amenities as well as felt secure at our hotel. We have taken note of your feedback in regards to the minor repairs and will take it up with the management. Looking forward to hosting you again soon.

10/10 – Uitstekend

Fiona

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Ahmed AbdelHamid Othman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it is nice place however it is far little from the different options for food and shopping not possible to go by walking
6 nachten verbleven in februari 2022
Reactie van The Concord Hotel & Suites op 16 feb 2022
Dear Ahmed, Thank you for choosing to stay with us. We appreciate your excellent rating. We do have Diamond Plaza shopping mall that is a walking distance from the hotel. We hope in your next visit you can explore. Looking forward to hosting you again.

6/10 – Redelijk

Jean

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
Parklands is convenient and reasonable but it's starting to look and feel run down and neglected by the owners. The staff are a mix of excellent and poor. We had road works right outside my room at night, all night long, but nobody bothered to inform me or offer a different room. The pool and gym are cold and inhospitable, the food at the restaurants overpriced and not very good. It was my second but also my last stay. It has deteriorated.
3 nachten verbleven in januari 2022
Reactie van The Concord Hotel & Suites op 3 feb 2022
Dear Jean Thank you so much for taking the time out to providing us with your valuable feedback We have noted your concern and sincerely do apologize for the inconvenience caused, we do hope you will give us another chance to serve you better. We look forward to serving you again soon.

10/10 – Uitstekend

Bernadette

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to relax
2 nachten verbleven in december 2021
Reactie van The Concord Hotel & Suites op 5 jan 2022
Jambo Bernadette, Thank you for taking the time review us. We are happy you enjoyed our hospitality. We truly appreciate your excellent review. Looking forward to seeing you again soon.

10/10 – Uitstekend

Muhammed

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Please is very clean, quiet and secure
2 nachten verbleven in december 2021
Reactie van The Concord Hotel & Suites op 30 dec 2021
Hello Mr. Muhammed, Thank you for taking the time to give us feedback on your recent stay. We are please that you enjoyed our facilities and hospitality. We look forward to hosting you again in the near future.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, affordable price. Recommended
Big roms, some of the furniture show sign of wear and year. Very Good service, reception area is Very Nice and the restaurant is Good. Easy to find and situated in area Where you have most you would need.Took A while before hot water came in the shower, but If patiance it comes and stay. The picture of the pool i would say do not show correct, was smaller than i had impression of.They have check out before 10:00 that is A little early for me, so is only that draw A bit down. I would stay there again. I had A Good stay and would recommend it to others
Reception ready for Christmas
Reception different Angle
5 nachten verbleven in november 2021
Reactie van The Concord Hotel & Suites op 10 dec 2021
Dear Guest, Thank you for sharing with us your experience at The Concord Hotel and Suites. We are delighted to read you had an excellent stay with us, and loved the room, overall service, the overall food quality, and our amazing staff. We do allow for late checkout at a small fee. We hope to have the opportunity to host you once again in the coming days.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The say was very nice. The hotel was comfortable, clean, good amenities. I would definitely stay here again, and would recommend it to others to stay
2 nachten verbleven in november 2021
Reactie van The Concord Hotel & Suites op 1 dec 2021
Thank you for staying with us and for sharing your experience with us. We are glad that you had an excellent stay, enjoyed our comfortable clean hotel and the amenities in it. Again we appreciate your recommendation. Looking forward to hosting you again.

4/10 – Matig

Cathereen

1 nacht verbleven in november 2021

4/10 – Matig

Cathereen

Positief: Personeel en service, voorzieningen
Negatief: Netheid
Pros: The hotel is well situated close to most major areas in that region. They have ample parking and the staff that we encountered were very friendly and helpful. The water pressure and temperature in the bathroom are absolutely perfect. They have a pool and sauna. Very good WiFi. Common areas and lobby are clean and they provide hand sanitizer on every floor and in the room as an amenity. Cons: My room was dirty; the carpet was stained in so many places that I couldn’t walk barefoot on it, the bathroom had mildew that could easily come off if you sprayed it with water. I mean caked on mildew, the glass shower panels were extremely stained. Despite my request for a nice view and quiet room, I was assigned a room that overlooked rusted tin roofs as opposed to the view of the forest which is way better and every morning, we were woken up by some outside noise which we were not able to discern. After my Expedia check-in review whereby I mentioned the state of my room, they tried to clean the mildew by the shower soap holder but missed the rest.
3 nachten verbleven in november 2021
Reactie van The Concord Hotel & Suites op 7 dec 2021
Dear Cathereen, Thank you for taking the time to review your recent stay with us and we are delighted to read that you loved the hotel location, the staff hospitality, the pool, sauna and the general cleanliness of the hotel. We take customer feedback very seriously and we will definitely look into your concerns about the room carpet and the bathroom. About your request for a quiet higher floor room, apologies as we did not have any available at the time. We promise to make it up to you in your next visit.Thank you again and we look forward to welcoming you back.

10/10 – Uitstekend

Lamak

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van The Concord Hotel & Suites op 25 okt 2021
Jambo Lamak, Thank you for your excellent rating. We are happy to know that you enjoyed The Concord Hotel hospitality.

8/10 – Goed

Madhur

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Checking into any hotel in Kenya is so painful despite prre-paying and providing all information online, one has to hand-write the same information again at check-in. It took over 20 min. to check-in. First, my booking was not found, then it took several efforts to copy my ID, allocate a room, make me fill out random forms, and hand me a key.
1 nacht verbleven in oktober 2021
Reactie van The Concord Hotel & Suites op 23 okt 2021
Jambo Mandhur, Thank you for taking the time to review us on your recent stay. It is part of our check in process to provide your Passport or ID card and fill in the registration form. However, we have taken note of your concern and shall re-look into the whole process. We truly regret any inconvinience caused. We hope to host you again in the near future.

8/10 – Goed

Ian

Positief: Personeel en service, comfort kamer
Superb
Good location, quiet and peaceful. Overall cleanliness could do better. Friendly staff
3 nachten verbleven in september 2021
Reactie van The Concord Hotel & Suites op 13 okt 2021
Jambo Ian, Thank you for choosing to stay with us. We truly appreciate you taking the time to review us on your recent stay. We are happy to read that you enjoyed our hospitality. Looking forward to hosting you again in the near future.