4/10 – Matig
Nicole L.
18 mrt 2025
Positief: Netheid
Inaccurate Property Description
While the condo was overall clean, well equipped and in a good location, we had an uncomfortable stay due to an inaccurate property description. On the listing under bedding arrangements this property showed it had a queen sleeper sofa and queen air mattress when we booked. Neither of those things were on property upon arrival. Instead there was a double futon in the living room. The check in instructions stated that there was supposed to be a mattress topper for the futon stored in the master bedroom, but this also was not on property. On night one I called the Nomadness emergency line and was initially told that they only handle emergencies like no hot water etc. Eventually they agreed to at least send us linens for the futon (also none on property upon arrival) so that my children had a place to sleep. Nomadness reached out to us later and had an air mattress delivered, but it was leaky and unusable. They also said they were very sorry and would discuss the situation with their manager to see if there would be anything they could do to help us, due to all of the inconveniences. But, we have not heard anything back…. Overall, just disappointed that the listing was not accurate, as it made for an uncomfortable stay for my children and we would’ve booked elsewhere had we known.
Nicole L.
3 nachten verbleven in maart 2025