'We really enjoyed our stay in Matsuzakaya Honten! The staff were very hospitable, accommodating and helpful, and the ryokan was very clean and modern, while still retaining its historical charm. We marveled at how it was like staying in a museum, a slice of history, just because of how beautifully preserved everything was.
Special shoutout to Ridhan, Hema and the front desk staff (a friendly thai lady with front bangs - apologies, we didn’t manage to get your name!) who were excellent and kind...
'Suiun was voor ons wel de kroon op ons verblijf in Japan. Wat een ontzettend fijn, zen en rustig hotel. Eten was formidabel, zowel ochtend als avondeten. De algemene Spa en Onsen waren fantastisch. Het personeel was uitmuntend. Mocht je ooit naar Japan gaan, boek deze Ryokan en ervaar de Japanse cultuur. Onze speciale dank gaat uit naar Suiun Manami. Wat een schat van een meid. Ze kon ook nog redelijk Engels. '
'This felt like a luxury apartment with a private onsen, large tv and bbq. The location itself is near a train station and several bus stops. Please be aware that this property is on a mountain so getting to those might stretch your calf muscles. Lovely location!'
'What an oasis in Hakkone? Will go back.
My family of 4 (wife and 13/11 years) .
Traditional elegance and deep relaxation. We had a traditional meal experience and private onsen in two story luxury accommodation.
Very high standard in how run and facilities and communication with guests.
Highly recommend if you want top notch experience that you will never forget. We did also book our own uber from Odwara station. There and back - since we had substantial more luggage with 4 medium...
'This hotel waa outstanding! The staff were so friendly and helpful from check in, to shuttles, breakfast, room questions, and the farewell at check out. They went the extra mile for you.
I loved my room! It was spacious, well designed with a comfortable bed and a wonderful private onsen to enjoy while listening to the little waterfall. I didnt want to leave the room. And I can't wait to come back!'