Vind je ideale hotel in Gravesend

"Perfect en schoon hotel. Vriendelijk personeel en goed ontbijt. Ook erg mooie locatie."

"Schone comfortabele kamer op de zesde verdieping met uitzicht op deel vd haven. Toplocatie ook. Personeel was heel vriendelijk en het ontbijt was heerlijk, genoeg keuze. Wij earen er rond de kerstdagen, alles mooi versierd en bij kerstontbijt keam de kerstman mt zijn vrouw op bezoek."

"Rooms were clean, friendly and helpfull staff, good breakfast. Location is ideal, very close to Liverpool Street station for all kinds of public transport. Can absolute recommend this hotel."

"I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast 'complementary', because it was incorrect on Expedia's platform. That is not a guest-friendly solution you expect from a 5* hotel that charges €1000 a night. Because let's be honest, what's the big deal to offer 3 days breakfast when it is acknowledged that there clearly is a mistake somewhere? All staff were friendly and understanding, but apparently don't have the rights to overrule the system to offer proper 5* service. The day of checking out it took over 1 hour to serve the ordered eggs in the restaurant and because time was running out they offered to bring some sandwiches to the room instead. We often stay at luxury accomodations like FS, Ritz, Mandarin, Raffles, W, etc but this was the first and also very last time to book a Shangri-La hotel. "

"Goede kamer, schoon en netjes Ontbijt is prima verzorgd"

"Alles top!"

"Prima schoon hotel. Vriendelijk personeel en behulpzaam. "

"Geweldig hotel "

"Topper"