Luxe hotels in South Florida

'I don't know how to adequately describe the terrible, terrible experience we suffered at this property. My wife and I are retired professionals with extensive travel experience, and we have never encountered anything quite like this. '

'Booked a room months in advance with so-called "island view", only got a room with view on trees, room was dark and no view. Requested another room from reception , which was not possible due to a fully booked hotel, refund of my booking was denied and was charged fully for 2 nights!! Also found out that the facility is actually a time sharing facility!!'