Chalets à Rives de Cincinnati

« The hotel was very clean and staff nice. The breakfast was good as well. »

« There were AC issues, however the host was very proactive and transparent with the situation and fixed it. Appreciated the communication and the accommodations made. Definitely will rebook this property. »

« It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was...

« Very nice room, well decorated with local flair. We had issues with the parking but the host did an amazing job getting the issue rectified. Bed is firm with a thick memory foam pad. Default temp seems to be set at 72. Couch is really comfortable. Patio door exits facing towards pool area which would’ve been great had we been here during pool season. My wife loves the fuzzy area rugs. There needs to be an outlet splitter or something in the bathroom. You cannot use the smart mirror and the hair...

« Check in was a nightmare. Parking garage has a short in the keypad. You pay for parking and have to be routed through multiple building to reach your actual apartment. There are zero signs in the parking area to navigate the property and no one but an 800# to ask for help. We paid for non refundable room and still left early! No price on peace of mind. No toddler friendly bars out the front door. »

« Calm clean and had breakfast. Around is beautiful »

« Besides the Fira alarm going off at 10 for no reason and the train coming through at 11not a bad stay »

« Waiting nearly 1 hour for the shuttle to pick us up from the airport and after 2 phone calls is not what I call good service, especially after being greeted by "sorry but..." »