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Avis sur Rixos Pera Istanbul

5 out of 5
Rixos Pera Istanbul
Kamerhatun Mah.Mesrutiyet Cad.No 44, Tepebasi Taksim, Istanbul, Istanbul

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 616 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 251 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1001." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Natalia

Voyage en groupe
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
The state of the rooms and especially service are not on the level of 5 stars hotel as they position themselves. The charge of rooms keys lasts max 2 day, then you need to rechange them at the reception, the dirty laundry is stocked often in the guest common area, in order to have coffee capsules we had to call the receptionist 3 times to get them, room service nocked our door at woke us up at 8am, when the hotel staff came to check the mini bar the day before the check out at 10:30 pm (!). Seems like they have no sense of time perception and understanding of guests privacy. The dirt on a carpet on our floor guest area stayed there for 2 days and nobody cleaned it on time. At the check out, we were not even asked how was the stay..
Séjour de 4 nuits en septembre 2023
Réponse de Huseyin Akartuna le 27 sept. 2023
Dear Natalia,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am deeply saddened to hear that we were not successful to meet the expectations during your stay. All problems mentioned have been shared with related Department Heads and necessary actions will be taken. Should you give us another, I promise we will provide an impeccable stay for you.Best regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
City trip à Istanbul
Hotel parfait, super bien située à 2 pas de la rue commerçante de Taskim. Le déjeuner est un festin ! De plus, le personnel est adorable, nous avons été surclasser sans demande de notre part et ils sont au petit soin. Nous avons également tester les massages qui sont fait par de vrais pros. Merci beaucoup à Nina pour sa gentillesse et son professionnalisme. Je recommande a 100%
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 28 oct. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Francois

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien situé , personnel chaleureux et agréable. Très bon buffet le matin .
Séjour de 2 nuits en septembre 2022
Réponse de Hotel Management le 28 sept. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Mabrouk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon rapport qualité prix
Le personnel et le service 10/10 Très bon emplacement, mais un peu bruyant Petit déjeuner complet Nous le recommandons
Séjour de 4 nuits en novembre 2021
Réponse de Hotel Management le 4 déc. 2021
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

8/10 Bien

chainez

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé, proche des transports,
Séjour de 7 nuits en octobre 2021
Réponse de Front Office Manager le 9 nov. 2021
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

10/10 Excellent

Ozkan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien passé, très bon service. Lieu très stratégique. dommage que l'hôtel ne trouve toujours pas de solution pour les taxis. on attend parfois très longtemps pour un taxi
Séjour de 3 nuits en octobre 2021
Réponse de Front Office Manager le 14 oct. 2021
Dear Ozkan, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

6/10 Satisfaisant

Abdelmadjid

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2021
Réponse de Front Office Manager le 21 sept. 2021
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Best Regards,

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2021
Réponse de Front Office Manager le 22 juin 2021
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

10/10 Excellent

Stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2020
Réponse de Front Office Manager le 24 nov. 2020
Dear Stephane, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

10/10 Excellent

Stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2020
Réponse de Front Office Manager le 24 nov. 2020
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments with our team members. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul

8/10 Bien

Stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien placé, personnel parfait. A recommender
Séjour de 6 nuits en novembre 2020
Réponse de Front Office Manager le 24 nov. 2020
Dear Stephane, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

6/10 Satisfaisant

Ozy, geneve

Voyage en famille
La proximité de l’avenue İstiklal et des transports en commun
Séjour de 4 nuits en mars 2020
Réponse de Management le 27 mars 2020
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments with our team members. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best Regards Rıxos Pera

10/10 Excellent

Alexis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel !
Super accueil de la part du staff de l'hôtel Extrêmement bien situé et rien à redire sur la qualité ! A faire et à refaire !!
Séjour de 2 nuits en janvier 2020
Réponse de Hotel Management le 1 févr. 2020
Dear Alexis, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments with our team members. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Petit dejeuner (e.g. café ) pas digne d'un hotel de ce standing i.e. rapport qualite/prix médiocre. Architecture (ancien batiment du ministere de la justice parait il...)pas forcément adaptée a un hotel. Service de ménage tres efficace garantissant un excellent niveau de propreté. Personnel féminin plus aimable et serviable que le personnel masculin dans l'ensemble. Room service excessivement honnereux sans pour autant garantir des produits qui en valent le coût...Trés bonne situation géographique. L'isolation phonique gagnerait a etre amelioree car les nuits sont ponctuées de bruits en tout genre d'Istanbul by night e.g. taxi, ambulance, fiesta, chien...etc clientele originaire la plupart russe et moyen orient... au final nous ne reviendrons pas!
Séjour de 7 nuits en novembre 2019
Réponse de Hotel Management le 11 déc. 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disponibilité du personnel pour trouver une solution.
Séjour de 4 nuits en novembre 2019
Réponse de Hotel Management le 21 nov. 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel 5 étoiles bien entretenu. Situation idéale pour celles et ceux qui veulent être juste à côté de Istiklal et Takssim. Bémol: Vue. Nous n'avions pas vraiment de vue. La fenêtre (1er étage) donnait sur une grille où est installé l'équipement pour la climatisation.
Séjour de 3 nuits en septembre 2019
Réponse de Hotel Management le 27 sept. 2019
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience.We are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Parfait, mais TV ne fonctionne pas, Room service inneficace
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Management le 1 août 2019
Dear Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. In order to take the necessary actions with the related departments have been informed about your feedback and we assure you necessary actions will be taken as soon as possible.We are looking forward to welcome you again in the nearest future. Regards

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La vue sur les jardins de l’ambassade de Grande Bretagne
Séjour de 2 nuits en mai 2019
Réponse de Hotel Management le 25 mai 2019
Dear Valued Guest , We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Satisfaisant

bintou

Les points forts : Confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Hotel Management le 20 mai 2019
Dear Valued Guest , We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2019
Réponse de Hotel Management le 1 avr. 2019
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We are looking forward to welcome you again in the nearest future.With the best regards Rixos,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2019
Réponse de Hotel Management le 1 avr. 2019
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We are looking forward to welcome you again in the nearest future.With the best regards Rixos,

10/10 Excellent

afaf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2018
Réponse de Hotel Management le 1 févr. 2019
Dear Afaf, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en décembre 2018
Réponse de Hotel Management le 2 janv. 2019
Dear Valued Guest, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

AXEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Petit week-end à Istanbul
Hôtel très bien situé, a 10 minutes a pied de la place Taxim et a 30 mn de l aéroport. Personnel très accueillant et efficace.
Séjour de 2 nuits en novembre 2018
Réponse de Hotel Management le 7 nov. 2018
Dear Axel, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en octobre 2018
Réponse de Hotel Management le 24 oct. 2018
Dear Valued Guest, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

Naouale, Geneve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel, très bien situé.
Excellent séjour à l’hôtel Rixos Pera. Personnel très attentionné et attentif aux détails. Un merci tout particulier à Goksel et Ugurcan pour leur gentillesse et leur professionnalisme. Hôtel parfaitement situé dans cette magnifique ville qu’est Istanbul. Nous ne pourrons pas loger ailleurs pour notre prochain séjour.
Séjour de 3 nuits en septembre 2018
Réponse de Hotel Management le 25 sept. 2018
Dear Naouale, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience.We will share your valuable comments with our team members.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul

10/10 Excellent

omar, casablanca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rien a dire Personnel tres gentil professionnel et a l’ecoute Emplacement excellent a 2 pas d’istiklal et de la place taksim
Séjour de 3 nuits en août 2018
Réponse de Hotel Management le 22 août 2018
Dear Omar, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPERBE HÔTEL CONVIVIAL
Hôtel au top pour le cadre et le service, hôtel aéré avec "rooftop" donc restaurant et petit-déjeuner avec vue sur le Bosphore
Séjour de 7 nuits en juillet 2018
Réponse de Hotel Management le 27 juil. 2018
Dear Valued Rixos Pera Guest, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos,

10/10 Excellent

Alex Ahmet, Metz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prestation impeccable.
Confort, silence impeccable. Personnel professionnel. Spa et services associés de grande qualité.
Séjour de 1 nuit en février 2018
Réponse de Hotel Management le 13 févr. 2018
Dear Alex Ahmet, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 5 sept. 2016
Dear Valuabled Guest, Thank you for choosing the Rixos Pera Istanbul whilst staying in Istanbul and thank you for sharing all your valued comments . We are looking forward to welcome you again at Rixos Pera Istanbul! Kindest Regards,

8/10 Bien

claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
L'hôtel Rixos Pera Hôtel est situé dans un quartier touristique et commerçant, à un endroit qui est assez bruyant. L'hôtel est beau, le service impeccable, la chambre spacieuse, dotée d'une bonne literie et de doubles vitrages ( donc calme). La salle du petit-déjeuner, à l'étage, dispose d'une très belle vue et le petit-déjeuner est super: du choix, des produits frais, avec des variantes chaque jour. Un seul regret: ma chambre, au 6e étage, ne disposait que d'une vue bouchée par les immeubles alentour.
Dear Claire, Thank you very much for taking the time to write and convey your kind comments and observations having stayed with us here at the Rixos Pera Istanbul. Kind Regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
horrible
Chambre 207 horrible bruillante et pas propre (coussins sales, tapie troue,...)

10/10 Excellent

Fabienne, Montigny le bretonneux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel idéalement situé
Hotel très beau et très bien équipé. La salle de bains est luxueuse et la literie excellente. Les petits plus : des produits de toilette de grande qualité et une petite douceur chaque soir. Le personnel est aux petits soins. La situation géographique est idéale pour la découverte de la ville
Réponse de Mouhamad Hadla le 7 juin 2016
Dear Fabienne, I would like to take this moment to thank you for your gracious review and for being our guest. We do appreciate you taking the time to share your experience and to know we met your expectations. We will have the pleasure to welcome you back to Rixos Pera Istanbul on your next stay in Istanbul. Kind regards, General Manager, Mouhamad Hadla

8/10 Bien

jihad, Gainesville

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

8/10 Bien

Lena

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Das Hotel besteht aus drei Gebäuden und bietet eine insgesamt angenehme Erfahrung. Allerdings gibt es einen wichtigen Punkt zu beachten: Wenn man kein Zimmer mit Ausblick auf den Fluss bekommt, kann der Aufenthalt durch den Lärm von der Straßenseite erheblich beeinträchtigt werden. Die Zimmer auf der Straßenseite sind leider zu laut, was die Schlafqualität negativ beeinflusst. Abgesehen davon war alles in Ordnung. Die Einrichtungen und der Service waren zufriedenstellend.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 21 mai 2024
Dear Lena ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Elisa

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As beautiful as the photos online! Ultra luxurious with a great hammam spa, and shops, restaurants in walking distance.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 21 mai 2024
Dear Elisa ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Ihab

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 7 mai 2024
Dear Ihab ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

2/10 Horrible

DAN

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had an extremely disappointing stay at this hotel due to multiple issues that were poorly handled. The room was unbearably noisy, making it impossible to sleep because of the loud disturbances late at night. When we complained, the front desk attendant, Emre, promised a room switch to an ocean front for the following day, which unfortunately never happened. Further adding to the frustration, Emre assured us that a taxi reservation was made for an early 4:30 AM departure. This too turned out to be untrue, and no taxi was arranged. If it weren't for a last-minute Uber, we would have missed our flight. Having traveled extensively and stayed at numerous hotels, I've never felt so misled. It's particularly disheartening when staff, particularly at the reception, promise solutions only to discover they are empty assurances. I cannot recommend this hotel as the trust in its service and integrity was completely lacking.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 28 avr. 2024
Dear Dan ,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Vivian

Séjour de 8 nuits en avril 2024
Réponse de Guest Relations le 16 mai 2024
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Rafae

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rixos Pera is an ideal place if you are interested in Istiklal Street or want multiple dining options on a walking distance.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 24 avr. 2024
Dear Rafae ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Ibiye Awoala

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff who were attentive as well as helpful in advising us about public transportation and other neighborhood amenities.
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Ibiye Awoala ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Ihab

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and beautiful location
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Ihab ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Hasan Hüseyin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Das Hotel bietet erstklassigen Service und komfortable Zimmer mit moderner Ausstattung. Die freundlichen Mitarbeiter sorgen für einen rundum angenehmen Aufenthalt.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Hasan Hüseyin ,Thank you for sharing your experience while staying with us at the Rixos Pera İstanbul. We are delighted to know of your satisfaction with our service you have received from our team members.We look forward to welcoming you back to the Rixos Pera İstanbul.Kind Regards ,Guest Relations TeamRixos Pera İstanbul

8/10 Bien

Tatjana, Rotterdam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Tatjana ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Stefanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Stefanie ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

6/10 Satisfaisant

xihua

Les points forts : Personnel et service
check out process is not smooth
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Xihua ,First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Zhenia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely will be back
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Zhenia ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Sayeeda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations le 23 mars 2024
Dear Sayeeda Ahmad ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Jackeline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel ! Nice view and nice rooms, has a starbucks, amazing massage at spa. Walk to Taksim & Galata.
Séjour de 4 nuits en février 2024
Réponse de Guest Relations le 28 févr. 2024
Dear Jackeline ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Angel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo impecable como siempre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 19 févr. 2024
Dear Angel ,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that you enjoyed your stay, especially because of the personalized service by Sevde, our young shining star. I also hope that you are feeling much better now and wish you healthy and joyful days.Looking forward to seeing you again soon!