Hôtel près de Hekab Be Biblioteca (Akumal)

"**IMPORTANT** I was very disappointed at my experience: 1. The address that the host gave me didn't work in the GPS. I had to contact the property manager so he shared the location with me. 2. Be aware that you don't have access to the most beautiful pools that you see in the description, these pools belong to a hotel. 3. There was a dead cockroach under one of the sofas. 4. Next day we found a cockroach walking on the counter in the kitchen. 5. The fan in the main bedroom doesn't work. 6. The light above the stove doesn't work either, we cooked every day, so it was very annoying. 7. The host said that we could get discount in passes to the hotel next to the complex but it wasn't true, I contacted the hotel and they said we wouldn't get any discount. 8. The host also said that we could get discounts at Key Beach but it wasn't true, at the beach club they said the discounts were just for owners. 9. The laundry closet was extremely dusty. I contacted the host about some of the issues, he didn't even replied to my last message. After the trip I contacted Expedia to file a complain, they contacted me with VRBO, I explained the situation and they said they couldn't help me because I didn't have any evidence, despite that I sent them the email from the hotel saying that we didn't have any discount. I do not recommend this place.at all. If you ever find something wrong in a place that you book, take pictures and be aware that the customer service is not helpful at all at VRBO."

"La chambre était très très bien. Le personnel très gentil, très utile et tres efficace. La nourriture très bien. Tout était magnifique. "

"Nous avons séjourne 10 jours hôtel et superbe et très accueillant notre chambre donnait sur un endroit calme vraiment magnifique merci encore pour cette belle accueil "