Spahotels in Croydon

'Mooi schoon hotel, Prima locatie om lopend en met de metro Londen te verkennen'

'Mixed emotions on the stay. On the one hand the room and staff were all lovely and helpful, but an unfortunate situation has really tarnished the stay for us. We had a drink in the bar late one evening, and charged the drinks to the room per the bartenders request. We paid for these upon checkout, where we were asked to pay £45 pounds. I paid, thinking little of it other than it being a bit expensive. This didn't really sit right with us so we asked for the receipt, and saw that the drinks...

'While a last minute booking due to a cancelled flight, we were blown away with the reception received and the quality of the hotel and rooms. Excellent.'

'I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast...

'Het is niet eenvoudig geweest om het hotel te boeken, een ramp, maar eens daar was het een prachtige kamer, goede ligging enz. Sommigen van het personeel waren heel vriendelijk... Maar het heeft me veel problemen gekost te weten te komen waar het hotel juist gelegen was!!!!! Mijn speciale dank aan Claudia aan de balie, een echte schat!!!'