Residenties in Tilbury

"Prima"

"Grandioos verblijf. Top hotel, ruim, schoon en veel Comfort met super vriendelijke bediening. We hebben genoten"

"Ruime kamer met zicht op the Shard, op slechts enkele stappen van de metro Tower Hill, lekker ontbijt en mooie spa met zwembad ,steam room en sauna . Goede prijs kwaliteit verhouding."

"Perfect en schoon hotel. Vriendelijk personeel en goed ontbijt. Ook erg mooie locatie."

"Rooms were clean, friendly and helpfull staff, good breakfast. Location is ideal, very close to Liverpool Street station for all kinds of public transport. Can absolute recommend this hotel."

"I booked a 3 nights stay at Shangri-La The Shard for my fiancée and a friend including free breakfast as silver-tier benefit. On check-in, the hotel first claimed that free breakfast was not a silver benefit. When I emailed them the proof it was, the hotel then said it was only valid for the account holder. When I explained this is our household account, they said the error was on the booking website. They said to fully understand and regret the situation but could give only 1 day breakfast 'complementary', because it was incorrect on Expedia's platform. That is not a guest-friendly solution you expect from a 5* hotel that charges €1000 a night. Because let's be honest, what's the big deal to offer 3 days breakfast when it is acknowledged that there clearly is a mistake somewhere? All staff were friendly and understanding, but apparently don't have the rights to overrule the system to offer proper 5* service. The day of checking out it took over 1 hour to serve the ordered eggs in the restaurant and because time was running out they offered to bring some sandwiches to the room instead. We often stay at luxury accomodations like FS, Ritz, Mandarin, Raffles, W, etc but this was the first and also very last time to book a Shangri-La hotel. "

"Goede kamer, schoon en netjes Ontbijt is prima verzorgd"

"Prima schoon hotel. Vriendelijk personeel en behulpzaam. "

"Geweldig hotel "