Superior suite | Hypoallergeen beddengoed, een gratis minibar, een kluis op de kamer

Beoordelingen van HYPERION Hotel Salzburg

5 out of 5
HYPERION Hotel Salzburg
Rainerstraße 4, Salzburg

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 355 van 410 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 410 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 410 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 410 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 410 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Vincent

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 21 sep 2023
Lieber Vincent,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

10/10 – Uitstekend

Robbert, Bolsward

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, close to the highlights of Salzburg
3 nachten verbleven in september 2023
Reactie van Stefanie Bergforth – Online Reputation Manager op 18 sep 2023
Dear Robbert,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Tom

1 nacht verbleven in februari 2023
Reactie van Ihr Team von den H-Hotels op 14 feb 2023
Lieber Tom,herzlichen Dank, dass Sie unser Haus für Ihren Aufenthalt wählten und sich die Mühe machten, uns so hervorragend einzuschätzen. Wir sind gern Gastgeber und solch positive Bewertungen wie Ihre, sind die schönste Belohnung für unser gesamtes Team. Wir freuen uns darauf, Sie hoffentlich bald wieder einmal willkommen heißen zu dürfen, damit wir Sie aufs Neue begeistern können.Mit besten Grüßen,Ihr Team von den H-Hotels //Thea Neumann - Online Reputation Manager

10/10 – Uitstekend

Ria

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prachtig hotel. Perfecte service. Uitstekende ligging
1 nacht verbleven in augustus 2022
Reactie van Your team from the H-Hotels op 23 aug 2022
Dear Ria,Thanks a million for having stayed at our hotel and for giving us such an awesome rating. How lovely to know that with our guest oriented service and great comfort we have managed to fully satisfy your expectations of a delightful abidance. Please come back soon for another wonderful time in nice atmosphere and convenient location.Kind regards,Your team from the H-Hotels //Thea Neumann - Online Reputation Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Victor, Weston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, close to train station and old town.
1 nacht verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 23 mei 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Manon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bel hôtel. Excellent service. Très bien situé à côté du château Mirabell. Par contre la chambre n’a pas bien été nettoyée. Première journée ménage pas fait, deuxième journée, corbeille pas vider, bouteilles vides laissées dans la chambre, mouchoirs sur le comptoir…
3 nachten verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 21 mei 2024
Dear Guest,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

10/10 – Uitstekend

yali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 21 mei 2024
Dear Guest,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were great and the staff went above and beyond. The location is perfect for walking anywhere
2 nachten verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 19 mei 2024
Dear Courtney,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

6/10 – Redelijk

Diane, WYNNUM

Reisde met familie
Great location, very clean and modern. Lovely staff. Room was tiny tiny tiny.
1 nacht verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 19 mei 2024
Dear Diane,How nice that we were able to meet your expectations for the most part and that you had a pleasant time with us. Our team would be very happy to see you again soon. Best regards,Your H-Hotels team,

10/10 – Uitstekend

Barbara, Carrollton

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of our favorite hotels ever, visiting Europe 8 times in the past 35 years! The staff are SO friendly and helpful — especially Francesca, Dominic and Samiel!
2 nachten verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 13 mei 2024
Dear Barbara,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 – Uitstekend

Oslem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 mei 2024
Lieber Gast, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Petr

2 nachten verbleven in mei 2024

10/10 – Uitstekend

Xu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs are very friendly and helpful! Very safe and clean hotel. Definitely will come back! Great experience!
Reactie van Stefanie Bergforth - Online Reputation Manager op 2 mei 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Satish

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Still the best property on other side of Salzach (old town) 10 mins walk to old town. Across from Maribel garden, Salzburg Congress, 15 mins to SZG main. Lots of new restaurants within 1 km/.5 mile radius. More importantly, it’s quiet in the night
4 nachten verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 – Goed

Jens

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Personal war äußerst zuvorkommend und freundlich, die Zimmer waren komfortabel und sauber, und das Frühstücksbuffet ließ keine Wünsche offen. Die Lage des Hotels ist auch perfekt, in unmittelbarer Nähe zu vielen Sehenswürdigkeiten. Wir würden wiederkommen.
1 nacht verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 apr 2024
Lieber Jens, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

ALICIA

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Exquisitely decorated rooms and common areas, modern comforts, amazing staff, and so conveniently located in a fantastic neighborhood. Easy to love!!!
4 nachten verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 22 apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Sara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was beautiful and the staff really helpful. Lots of public transport options but also walkable. Breakfast options really varied, all delicious and fresh. Mirabell Gardens are incredibly close too.
2 nachten verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 22 apr 2024
Dear Guest,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 – Goed

sanghi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
they took a mistake during checkout.
3 nachten verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 11 apr 2024
Dear Guest,Thanks for your review. Nice that we could be your host in our Hyperion Hotel. However, we are still able to expand and therefore thank you for your rating. We look forward to seeing you again in beautiful Salzburg and send best regards,Your H-Hotels team,

10/10 – Uitstekend

Somayeh, Oran Park

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a memorable stay in Hyperion. The staff were so friendly and helpful. The hotel is located very close to major tourist attractions and within 10 min walking distance from the main train station.
4 nachten verbleven in april 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 7 apr 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Leticia Eugenia del Socorro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bonito hotel, la Comida excelente el personal muy amable. Considero que los hoteles deben tener lugares asignados para las mascotas no a todo mundo nos agrada desayunar con una mascota ajena
3 nachten verbleven in maart 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 7 apr 2024
Dear Leticia,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 – Goed

Alexandru

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gut
2 nachten verbleven in maart 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 10 mrt 2024
Lieber Alexandru,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Jibran

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent value and super friendly and helpful staff
2 nachten verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 2 mei 2024
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolles Hotel und sehr bemühte Mitarbeiter:innen
Außergewöhnlicher Service-sehr zuvorkommend und bemüht!
2 nachten verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 25 feb 2024
Lieber Gast,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Kristina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 25 feb 2024
Liebe Kristina,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

10/10 – Uitstekend

jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente.
Excelente atendimento e instalações.
2 nachten verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 23 feb 2024
Dear Jacqueline,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 8 feb 2024
Liebe Patricia,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

8/10 – Goed

Joerg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super Hotel in toller Lage. Frühstück ist stark ausbaufähig und keinesfalls 5* Level. Eher 3*. Ansonsten aber ein empfehlenswertes Hotel.
1 nacht verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 5 feb 2024
Lieber Jörg,vielen Dank, dass Sie unser Hyperion in Salzburg besucht und so perfekt bewertet haben. Es ist immer wieder schön zu sehen, dass wir unsere Gäste in allen Belangen zufriedenstellen konnten. Wir freuen uns, wenn Sie eine schöne Zeit bei uns verbracht haben - hoffentlich Wiederholen Sie es irgendwann. Bis zu unserem Wiedersehen, wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Yun Kyoung

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 5 feb 2024
Dear Yun,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 5 feb 2024
Liebe Eva, ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen!Ihr Team von den H-Hotels,

6/10 – Redelijk

Andrew

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Modern hotel with lovely rooms and facilities. Whilst the bar, concierge area and restaurant were clean, our room was not well cleaned and one day, it was not cleaned at all. The staff at reception were also not knowledgeable about the local area and even told us to go to the wrong bus stop to get to the airport, resulting in us being delayed. They clearly need some more training...!
4 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 15 jan 2024
Dear Andrew,Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We would like to apologize for the careless cleaning of the room. Of course, this does not meet our standard and we will make our employees aware of this again, have a serious discussion with our housekeeping department and take appropriate measures. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.Warm regards from Salzburg,Your H-Hotels team

10/10 – Uitstekend

Jacob

1 nacht verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 12 jan 2024
Lieber Jacob, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Karin

1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 12 jan 2024
Liebe Karin,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels,

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Jose,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Jaan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel with superb service
This was our first time in Salzburg and we visited the hotel for 2 nights. The check in process was perfect, very serviceminded and always friendly and helpful personal. Meanwhile we checked in we where offered sparkling wine or a soft drink. The cleaning was very good as well. The location of the hotel was perfect with walking distance to the railway station and also the Old town with all the touristic attractions. The hotel is holding the 5 stars and we would love to come back next time we will visit Salzburg! We warnly recommend this hotel, thank you!
2 nachten verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Jaan, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you! Your H-Hotels team

8/10 – Goed

Enrico

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Lieber Enrico, vielen Dank für Ihre Bewertung. Schön, dass wir Ihr Gastgeber in unserem Hyperion Hotel sein durften. Wir hoffen, dass Sie einen angenehmen Aufenthalt hatten. Wir freuen uns auf ein Wiedersehen im schönen Salzburg, damit wir sie vollkommen von uns überzeugen können. Ihr Team von den H-Hotels

10/10 – Uitstekend

Thi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Lieber Gast,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels,

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was stunning and the staff was amazing!
2 nachten verbleven in december 2023
Reactie van Stefanie Bergforth – Online Reputation Manager op 9 jan 2024
Dear Jessica,Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

2/10 – Ontzettend slecht

Peter

Reisde met partner
I booked a King bed and they put us in a twin bed room. For a 5 star £400 per night this was appalling especially as this was a New Year getaway for my partner and I. I have never been in this situation before. I had to ask on the second day but by that time my partner didn't want to repack her things and move room. I didn't get what I paid for and in this regard, cannot recommend this hotel.
3 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Peter,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. It is so, that you book a roomtype and not a bedsize. So we did not know anything about your wish till your check in. We only had Twin Bedrooms free. We are sorry that this was an huge issue for you and your stay. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

2/10 – Ontzettend slecht

Sasa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Total scam, travelers beware! Originally i have booked a double room for three nights from Dec29.2023 throughout January 1st 2024 and my booking believe it or not, is still active until my scheduled checkout tomorrow morning as I am telling this story and my experience! The Hotel scam is occurring actually by being informed through email directly from the hotel prior to my arrival, even though my original room booking was through Expedia, that they are offering me a holiday special upgraded room/suite at the rate of about 280 euros plus taxes and fees is a significant discount compared to my quite high original rate for a smaller room! So, I have responded to their offer and accepted it and shortly it was all agreed and confirmed! Just now when I am ready to settle up before tomorrow's departure, l ( best part ) I am informed that the actual upgrade special of €280 per night was ACTUALLY ADDED TO MY TOTAL OF PREVIOUS ROOM CHARGE SO NOWI AM OBLIGED TO PAY OVER € 500 PER NIGHT! NOW THAT IS DIRTY! SHAMEFUL AND DISGUSTING FOR TAKING ADVANTAGE OF AMERICAN CITIZENS!
3 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Guest,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry that you feel betrayed by us. The thing is, we offered you an upgrade. We told you these costs for the upgrade and you agreed. An upgrade is never a replacement for a booking or a new booking. It is simply an improvement to an existing booking and therefore these costs will be added separately. There are free upgrades depending on the location and situation, but you have been informed of the costs. We're sorry that you thought this would cancel your existing booking and give you a cheaper deal. This is definitely a communication problem of both sides in your case. This could have been avoided if you had spoken to us directly about it. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

10/10 – Uitstekend

Gerardo, London

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and property conditions
5 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Gerardo,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 9 jan 2024
Dear Donald,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tolles Hotel mit großartigem Ambiente in wunderbarer Ausgangslage, um Salzburg zu Fuß zu erkunden. Auch das Frühstück war großartig!
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 dec 2023
Lieber Frank, vielen Dank, dass Sie an unserer Umfrage teilgenommen und diese gute Bewertung für unser Hyperion Hotel abgegeben haben. Es ist sehr schön zu sehen, dass für Sie alles optimal war. Es ist uns immer eine große Freude, wenn wir den Gästen eine angenehme Zeit bereiten können. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns in Salzburg begrüßen zu dürfen.Ihr Team von den H-Hotels

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 dec 2023
Lieber Michael,herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So quiet!
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 dec 2023
Dear Andrew,Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

8/10 – Goed

Pam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location to walk to restaurants and shopping. Also in walking distance to many of the “Sound of Music” sites!
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 29 dec 2023
Dear Pam,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
좋은 숙소 였습니다.
2 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 31 jan 2024
Dear Guest, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!Your H-Hotels team

8/10 – Goed

Haydn West

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
HYPERION HOTEL SALZBURG
Nice, clean hotel. Desk attendants and some of the bar/restaurant servers were polite and efficient. Although somewhat knowledgeable they really need a proper concierge who.really knows the area. Breakfasts were awesome. Lots of buffet choices (made to order omelets were delicious). This hotel is fairly new so some of the problems we experienced were mostly with housekeeping. Here are a few examples: wouldnt wash a small load of lanudry (1 sweatshirt, 1 sweatpant-even though they took it and kept it for 4 hours) b/c it was the weekend; you could barely tell they cleaned the room (slippers were not picked up) & they took all the washcloths & left one dirty one behind. I had to call twice to get some clean replacements (took over an hour). Also ChristmasEve dinner was a set menu with only one choicefor each course. So we ended up eating at the bar. **3.75 stars** Needs a little more work to move up to 4 or 5 stars.
4 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 26 dec 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 – Uitstekend

Poonam

3 nachten verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 15 jan 2024
Lieber Gast, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay
Amazing experience. Top-notch hotel!
1 nacht verbleven in december 2023
Reactie van Stefanie Bergforth - Online Reputation Manager op 26 dec 2023
Dear Jason,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team