Herbergen in Palo Alto

'Rooms were not up to par. Ceiling can lights would dim and brighten, fire trap? Wi-Fi very poor. Windows didn’t lock, blanket had not been washed or cleaned, hair all over it. Pillows like rocks. No in room phone or coffee. Had to ring bell to get in to the office.'

'This property was double-booked. I had an Expedia confirmation number, but I was turned away and had no place to stay. '

'This is a good place for a budget focused stay. The furniture was uncomfortable and some items were broken. Ant infestation in the kitchen. Many light bulbs were burned out. Appears to be a leak under the kitchen sink. Many patches in the walls and a stain on the kitchen wall. The filter in the refrigerator needs to be changed. More window coverings would be nice considering the neighborhood. No exhaust fans in either the bathroom or kitchen. Based on the intake process and pictures, I was...

'The property could not be opened when I arrived. I was asked to break in using a side entrance. When I entered the property, it was clear that this was far from the "luxury" property that it was described as at the time of the booking. The furniture is old, the bedding damp, and the overall sense is far from luxury. I left after 5 minutes and when I asked for even a partial refund, this was denied. VRBO said they had no responsibility. Never book with VRBO - they won't help you like other...