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Beoordelingen van Rosewood London

5 out of 5
Rosewood London
252 High Holborn, London, England

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 812 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 111 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 1001 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Wei, Nootdorp

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Emmanuele S op 28 jul 2023
Dear Wei,Thank you for taking the time to provide us with your candid feedback over your experience with us here at Rosewood London.We are thrilled to see that you have enjoyed your time with us and we truly hope to have the opportunity to welcoming you back soon.Warm Regards,Emmanuele S

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Michael Bonsor op 13 jan 2020
Dear Expedia Member, Thank you very much for taking the time to score your experience with us. I do hope that we will be able to welcome you back to Rosewood London very soon for an entirely flawless experience. Warmest regards, Michael Bonsor, Managing Director

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historical building High level Elaborate breakfast included Excellent location
1 nacht verbleven in juli 2019
Reactie van Michael Bonsor op 2 aug 2019
Dear Expedia Member, Thank you very much for sharing this review following your visit to Rosewood London. I am very pleased to hear that you enjoyed the delicious breakfast and found the location to be ideal for your visit. I do hope that we will be able to welcome you back very soon. Warmest regards, Michael Bonsor, Managing Director

10/10 – Uitstekend

Hans, Didam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisch personeel met zeer goede gastvrijheid. Keurig hotel met zeer goede ligging
1 nacht verbleven in november 2018
Reactie van Michael Bonsor op 30 nov 2018
Dear Hans, Thank you very much for your positive feedback regarding our convenient location and excellent service you experienced during your residency. I hope we can welcome you back soon. Warmest regards, Michael Bonsor Managing Director

10/10 – Uitstekend

Adriana, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prachtig , perfect gelegen hotel
Rustpunt in het drukke Londen. Prachtig gebouw in een nieuw jasje. In een woord; geweldig!
Reactie van Michael Bonsor op 20 apr 2017
Dear Adriana, Thank you so much for your outstanding review of Rosewood London. What a delight to read such a wonderful comments about this urban sanctuary located in the heart of the West End. I look forward to welcoming you back again very soon. Warmest regards, Michael Bonsor, Managing Director

10/10 – Uitstekend

Pim, Amersfoort

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In 1 woord GEWELDIG!
Super nachten gehad in dit absolute top hotel.. Service waar je je vingers bij af kan likken... Kamers super! Eten super!

10/10 – Uitstekend

Bas , Amsterdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastich hotel
Fantastisch hotel, "zo heurt het". Engelse stijl van A tot Z in de puntjes geregeld.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Midden in het centrum vlak bij metrolijn
Service is uitstekend. Conciërge staat je op te wachten in klassieke "outfit"

10/10 – Uitstekend

Joseph

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
beautiful property and amazing room. Great service
6 nachten verbleven in mei 2024

10/10 – Uitstekend

Andrei, Brooklyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rosewood London is a luxurious haven in the heart of the city. With elegant rooms and modern amenities, it offers a comfortable stay. The attentive staff goes above and beyond to make guests feel welcome. Indulge in delicious dining options. Scarfes Bar at Rosewood London is a true delight. Its inviting ambiance, creative cocktails, and live music make it a must-visit spot. The cozy atmosphere and impeccable service create a memorable experience.
4 nachten verbleven in april 2024
Reactie van Emily Coubrough op 3 mei 2024
Dear Andrei,Thank you for taking the time to share such valuable feedback and we are thrilled that you enjoyed your time with us. The team look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

Rodolfo, Guatemala

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel un servicio impecable, el personal nos atendio muy bien nos hiso sentir en casa con detalles muy especiales!! Me quedaria de nuevo sin pensarlo!!
5 nachten verbleven in april 2024

10/10 – Uitstekend

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful stay at The Rosewood. The only disappointment was we were not able to use the bar because it was closed for a private event for most of our stay.
7 nachten verbleven in april 2024
Reactie van Emily Coubrough op 29 apr 2024
Dear Kathryn,Thank you for taking the time to share your review of Rosewood London and we are thrilled that you enjoyed your time with us.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Emily Coubrough op 19 apr 2024
Dear Sarah,Thank you for your review and we are thrilled that you have enjoyed the experience.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

maria, Chula Vista

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
9 nachten verbleven in maart 2024
Reactie van Emily Coubrough op 19 apr 2024
Dear Maria,Thank you for your review and we are delighted that you have enjoyed your experience.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

Roseanne

2 nachten verbleven in maart 2024
Reactie van Emily Coubrough op 29 apr 2024
Dear Roseanne,Thank you for taking the time to share your feedback and I am thrilled that you enjoyed your time in London.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

Candice, La Cañada Flintridge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Rosewood London was by far the best hotel in London. The service was five star.
6 nachten verbleven in april 2024
Reactie van Adam Shepherd op 8 apr 2024
Dear Candice,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Andreas

4 nachten verbleven in maart 2024
Reactie van Emily Coubrough op 19 apr 2024
Dear Andreas,Thank you for your review and we are thrilled that you have enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough

10/10 – Uitstekend

Angie

2 nachten verbleven in maart 2024
Reactie van Emily Coubrough op 19 apr 2024
Dear Angie,Thank you for your review and we are thrilled that you have enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Adam Shepherd op 8 apr 2024
Dear Bernard,Thank you for taking the time to leave such a wonderful review after your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Tasneem

Reisde met familie
Positief: Personeel en service, voorzieningen
Love this property- would stay here again. Just exquisite p
6 nachten verbleven in maart 2024
Reactie van Adam Shepherd op 11 mrt 2024
Dear Tasneem,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 – Redelijk

Ravneet

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Adam Shepherd op 6 mrt 2024
Dear Ravneet,Thank you for your review and I am sorry to hear that we failed to meet your expectations on this occasion. Please do contact us directly should you be returning to London so that we can take care of any and all of the arrangements on your behalf. In the meantime, we remain available should you require any assistance. Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing world class staff and amenities class in a gorgeous 5 star property that is centrally located in London. I've been to quite a few 5 star hotels and this one definitely tops the list for me.
3 nachten verbleven in februari 2024
Reactie van Emily Coubrough op 20 feb 2024
Dear David,Thank you for your review and we are delighted that you enjoyed your experience with us.We look forward to welcoming you back soon.Best wishes,Emily Coubrough - Director of Front of House

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel centrally located with amazing friendly and efficient staff.
1 nacht verbleven in februari 2024
Reactie van Adam Shepherd op 16 feb 2024
Dear David,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us and particularly the service you received from our team.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Dana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff and hotel furnishings
4 nachten verbleven in februari 2024
Reactie van Adam Shepherd op 7 feb 2024
Dear Dana,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, and particularly the service you received from the team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Aya

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Adam Shepherd op 6 feb 2024
Dear Aya,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

T

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Adam Shepherd op 6 feb 2024
Dear T,Thank you for taking the time to leave such a lovely review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

DAISUKE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very very good
1 nacht verbleven in januari 2024
Reactie van Adam Shepherd op 6 feb 2024
Dear Daisuke,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Adam Shepherd op 10 jan 2024
Dear Carlos,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
12 nachten verbleven in december 2023
Reactie van Adam Shepherd op 10 jan 2024
Dear Adrian,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Stephanie

3 nachten verbleven in december 2023
Reactie van Adam Shepherd op 10 jan 2024
Dear Stephanie,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you had a wonderful stay.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

2/10 – Ontzettend slecht

Nicholas

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible experience
Paid a premium rate for a luxury hotel without any of the premium or luxury associated with a $1,000/night room. When we arrived there was no one to greet/welcome or help us. We had to unload all our luggage from our taxi without any help from anyone. I can get that kind of non service for $100/night. We were early to check in so they told us they would call when our room was ready. Around check in time I called them to get an update to our room, the operator could not get a hold of anyone from the front desk to get us an update on our room so she said they would call us back when someone was available (guess what we never got that call). So after a couple hours past check in we decided to just head back to the hotel anyways. When we finally got the key to our room we literally had to step through a soaking wet hallway. I wish I could load a video to show how disgusting it was to walk to and from our room on our stay. The smell was disgusting. Every time we walked out our door or from the elevator on to our floor we got hit with the smells of a locker room. We had to cover our noses and hold our breathe. Just absolutely gross. Anytime we needed a taxi we had to find one ourselves. The front door men just stood around, not acknowledging our existence or offering any kind of help. What a absolute waste of money. Stay somewhere else unless you’re into over paying for really bad customer service and smelly, wet carpet is your thing
3 nachten verbleven in december 2023
Reactie van Emily op 12 jan 2024
Dear Nicholas,Thank you for taking the time to share your feedback with us and for your patience whilst we reviewed the various aspects mentioned in your email. During your departure, we had understood otherwise and I am truly sorry as we should have been more proactive in letting you know how sorry we were that your experience was far from what anybody would expect from us. Allow me to provide some insight to the situation that resulted in your inexcusable experience. At the time of your arrival, the hotel was in the midst of handling an emergency situation caused by the activation of our sprinkler system due to activity by another guest. I can assure you, that this experience was not reflective of the usual high service standard and experience that are provided from us at Rosewood London. We have also written to you privately so that we can work to restore your faith in us and look forward to hearing from you. Kind regards,Emily

4/10 – Matig

leonardo

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
First time staying at rosewood
First time staying with rosewood. Staffs are very kind and welcoming. Hotel is kinda old. Food is great. Saw a pillow from IKEA is a bit shocking. I thought rosewood is way better than this. And fire alarm went off on a cold Sunday morning is really disturbing.
3 nachten verbleven in december 2023
Reactie van Emily Coubrough op 12 jan 2024
Dear Mr Day, Thank you for taking the time to share your review and I am so sorry that we did not meet expectations on this occasion. I know that our Hotel Manager, Patrick Graham has contacted you directly regarding this experience and to hope to restore your faith in us. I also remain available should you require any assistance.Best wishes,Emily Coubrough - Director of Front of House

6/10 – Redelijk

Hyun

Reisde met familie
Positief: Personeel en service
5 stat disappointment
This hotel used to be my favorite, but now this hotel has become.a bit of disappointment. The room had a very small window and the staff failed to clean the room as requested. When we asked for still water, sparkling water was delivered twice. The turn down service was provided quiet late around 9 PM which made our sleep inconvinient. Overall this beautiful hotel is not what it used to be. Not sure if we will go back.for the price we paid.
5 nachten verbleven in december 2023
Reactie van Adam Shepherd op 5 jan 2024
Dear Hyun,Thank you for taking the time to share your feedback and I am sorry to hear that we failed to meet your expectations on this occasion. Here at Rosewood London, the team take pride in providing our guests with the highest of service standards and it is through feedback that we are allowed the opportunity to focus our attention in the areas which need to improve. I do hope that we will have the pleasure of welcoming you back in the future, when I am sure you will find the experience much improved. In the meantime, we remain available should you require any assistance at all. Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel in London
Always stay at this rosewood and every time the stay is amazing.
4 nachten verbleven in december 2023
Reactie van Emily Coubrough op 31 dec 2023
Dear guest,Thank you for your review and we are thrilled that you enjoyed your time with us.We look forward to welcoming you back soon.Best wishes,Emily

10/10 – Uitstekend

Ramon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
100% recommended!
It was an AMAZING stay. We went in holidays seasons, and all were decorated so beautiful and christmasy. Service was TOP, the hotel is beautiful. 100% recommended.
2 nachten verbleven in december 2023
Reactie van Adam Shepherd op 3 jan 2024
Dear Ramon,Thank you for taking the time to leave such a lovely review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Julien

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hôtel. Amazing people
Beautiful hôtel. Amazing people
3 nachten verbleven in december 2023
Reactie van Adam Shepherd op 3 jan 2024
Dear Julien,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your stay with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Vahe

2 nachten verbleven in december 2023
Reactie van Emily Coubrough op 25 dec 2023
Dear Vahe,Thank you for your review of Rosewood London. We are thrilled that you enjoyed your stay and would welcome the chance for this to be shared via our google page. We look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily

2/10 – Ontzettend slecht

Gurdip

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Adam Shepherd op 22 dec 2023
Dear Gurdip,Thank you for taking the time to share such valuable feedback and I am sorry to hear that we failed to meet your expectations on this occasion. The team take pride in providing our guests with the highest of service standards and it is through feedback that we are allowed the opportunity to focus our attention in the areas which need to improve. We do hope to have the opportunity of welcoming you back in the future, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

8/10 – Goed

Richard

2 nachten verbleven in december 2023
Reactie van Adam Shepherd op 11 dec 2023
Dear Richard,Thank you for taking the time to leave a lovely review of your recent stay at Rosewood London. It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Ramteen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My girlfriend and I live in New York and were familiar with another Rosewood Hotel, The Carlyle, which was what motivated us to book this hotel. It is located in a very central area only steps from the British Museum and within walking distance to other attractions/major neighbourhoods. The concierge and the rest of the hotel staff were friendly. There is a nice restaurant and an interesting jazz bar - The Scarfes.
Reactie van Adam Shepherd op 13 feb 2024
Dear Ramteen,Thank you so much for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are thrilled to hear that you enjoyed your stay with us, especially the service you received from the concierge and the rest of the team. It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed an extra night - can’t get enough. First class.
1 nacht verbleven in december 2023
Reactie van Adam Shepherd op 5 dec 2023
Dear James,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious! Loved every second 🙏
2 nachten verbleven in december 2023
Reactie van Adam Shepherd op 5 dec 2023
Dear James,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic hotel, classy and elegant, outstanding food.
4 nachten verbleven in november 2023
Reactie van Adam Shepherd op 5 dec 2023
Dear Sharon,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

James-Andrea, Provo

2 nachten verbleven in december 2023
Reactie van Emily Coubrough op 25 dec 2023
Dear James,Thank you for your review of Rosewood London. We are thrilled that you enjoyed your stay and would welcome the chance for this to be shared via our google page. We look forward to welcoming you back soon and remain available should you require any assistance.Best wishes,Emily

10/10 – Uitstekend

C

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Adam Shepherd op 5 dec 2023
Dear C,Thank you for taking the time to leave such a positive review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

Sharad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Service. The heating could be improved a little as it was a little cold inside the room.
4 nachten verbleven in november 2023
Reactie van Emily Coubrough op 2 dec 2023
Dear Sharad,Thank you for your review and we are thrilled that you enjoyed your time. We appreciate your feedback and this has been shared with our engineering team.Kind regards,Emily

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Inga underlag
Bra hotell. Strul med kvitto på det de drog på kortet. Fanns inga underlag
2 nachten verbleven in november 2023
Reactie van Adam Shepherd op 29 nov 2023
Dear Guest,I am sorry to hear that we failed to meet your expectations on this occasion. Whilst it is always disappointing hearing of these situations, we will take this opportunity to focus our attention and efforts in the areas which need to improve. We hope to welcome you back soon, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst

8/10 – Goed

Tobias

2 nachten verbleven in november 2023
Reactie van Adam Shepherd op 19 dec 2023
Dear Tobias,Thank you for taking the time to leave your feedback of your recent stay at Rosewood London. We are delighted that you enjoyed your stay with us.It was a pleasure to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

10/10 – Uitstekend

JOSE L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bonito hotel. Y los servicios muy profesionales como todos los Rosewood. Viaje con familia y nos fue muy bien.
2 nachten verbleven in november 2023
Reactie van Adam Shepherd op 24 nov 2023
Dear Jose L,Thank you for taking the time to leave such a wonderful review of your recent stay at Rosewood London. We are delighted to hear that you enjoyed your time with us, especially the service you received from our team.It was a privilege to have you with us and we look forward to welcoming you back again soon.Best wishes,Adam Shepherd - Quality Analyst

6/10 – Redelijk

Vanessa

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Service here was one of the worst I have experienced in a London hotel and at any Rosewood property. I would recommend staying elsewhere.
4 nachten verbleven in november 2023
Reactie van Adam Shepherd op 24 nov 2023
Dear Vanessa,I am sorry to hear that we failed to meet your expectations on this occasion. Whilst it is always disappointing hearing of these situations, we will take this opportunity to focus our attention and efforts in the areas which need to improve. We hope to welcome you back soon, when I am sure you will find the experience much improved.Best wishes,Adam Shepherd - Quality Analyst