Exterieur

Beoordelingen van JW Marriott Houston Downtown

5 out of 5
JW Marriott Houston Downtown
806 Main Street, Houston, TX

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 747 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 130 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1000 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Isiah

Reisde met partner, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Liked room setup
1 nacht verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Daniel

1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Angela, San Antonio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location particularly for Astros fans in town!
2 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're delighted to hear that you enjoyed our location, especially as Astros fans visiting the area. It's always our goal to provide a memorable experience for all our guests, and we're thrilled that you found our spot to be excellent. We appreciate your support and look forward to welcoming you back again soon!Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Jasmine

1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

2/10 – Ontzettend slecht

Lina

1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager

8/10 – Goed

Karen

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

michael

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location‼️Staff was awesome 👏
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review! We're thrilled to hear that you enjoyed our great location and that our staff provided you with awesome service. We appreciate your support and hope to welcome you back again soon!Warm Regards, Jelle Vandenbroucke General Manager

4/10 – Matig

Greg

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The staff was very nice. But they weren't very informative about the shuttle transportation or the Spa. They never made us aware that its best to book appointments with either or both if you wanted to use these services. Even though i made them aware that this was our first experience staying with them. Not to mention the from our to the outside was horrible. All we saw was the back of a building and ac ducts outside of our room window.
2 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Thank you for staying at the JW Marriott Houston Downtown and for sharing your comments with us. We're delighted that you had a positive interaction with our staff during your stay. While we do offer walk ins for both the Spa and Shuttle Services, they are based upon availability and appointments are always recommended. The hotel also offers rooms with fabulous city views and we would be happy to offer recommendations for your next visit. We hope for the opportunity to welcome you back in the future and exceed your expectations.Warm Regards, Jelle Vandenbroucke General Manager

8/10 – Goed

Ibrahim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No parking
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for staying at the JW Marriot Houston Downtown and for your review. We're delighted to hear that you had a great overall experience during your stay. Please note that we do offer valet parking services for our guests' convenience that include in and out privileges. Additionally, there are alternative parking options located close to our hotel. Thank you again as your feedback is valuable to us, and we hope to have the pleasure of welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Jeffrey, North Wales

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

6/10 – Redelijk

Blake

1 nacht verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Jessica

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Thank you for staying at the JW Marriott Houston Downtown and for your awesome review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

8/10 – Goed

predrag

1 nacht verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Brandon David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay and friendly staff.
2 nachten verbleven in februari 2024
Reactie van General Manager op 7 mrt 2024
Thank you for staying at the JW Marriott Houston Downtown and for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our staff to be friendly. We look forward to welcoming you back again soon for another enjoyable stay.  Warm Regards, Jelle Vandenbroucke General Manager

8/10 – Goed

Phillip Eddie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 6 mrt 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Belinda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Very comfortable room, would have liked a cleaning service for our short 2-night stay,
2 nachten verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
Thank you for choosing to stay at the JW Marriott Houston Downtown and for sharing your positive review. We're thrilled to know that you found your room comfortable during your stay. Regarding housekeeping amenities, we appreciate your feedback and want to clarify that cleaning services take place daily. However, if housekeeping is declined in person or there is a Do Not Disturb on the door services will not be rendered but are always available upon request.   Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another enjoyable stay soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Tira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Beauty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This Hotel was amazing, the staff are friendly, and the room was very clean. I would definitely recommend this hotel.
3 nachten verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We're thrilled to hear that you experienced excellent service during your stay with us. We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Randall

Great
1 nacht verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

6/10 – Redelijk

Jona

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Joangelis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 experience. I would I recommend to anyone.
3 nachten verbleven in december 2023
Reactie van General Manager op 25 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're glad you enjoyed your stay and that you would recommend us to anyone-that is the greatest compliment. We hope to welcome you back for another amazing stay in the future.

10/10 – Uitstekend

Nadra

1 nacht verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Ryan

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for a quick trip to Houston. Convenient location and access to metro and restaurants.
2 nachten verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review.  We're delighted to hear that you found our location convenient for your trip to Houston. We appreciate your feedback and look forward to welcoming you back for future visits!Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Nadra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and environment
1 nacht verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your kind words. We're appreciate your feedback on our exceptional staff and environment. We look forward to welcoming you back for another memorable experience.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Alexandre, Katy

All good
1 nacht verbleven in januari 2024
Reactie van General Manager op 17 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

8/10 – Goed

Anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The overall experience was very nice. The room was amazing. It was my wedding weekend and I was really excited about staying at the hotel. I arrived about an hour after the stated check-in time but when I went to check in, my room was not ready. Another staff member came over and figured something out where I could get another room of the same style so I was appreciative of that. I can imagine though how disappointed I would have been if that had not been the case
2 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're thrilled to hear that the overall experience was very nice and that you found the room amazing. I’m sorry to hear that your room wasn't ready upon arrival, but we're glad to hear that our staff was able to quickly address the situation by providing you with another room of the same style. We hope your wedding weekend was filled with joy and wonderful memories, and we look forward to the opportunity to welcome you back for future celebrations.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was professional and timely.
2 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We are delighted to hear that you had a positive experience with our staff. It was a pleasure having you as our guest, and we hope to welcome you back in the future.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

cynthia

4 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Jess

2 nachten verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Jess

2 nachten verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Arjun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Wanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
service was excellent
3 nachten verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review! We're thrilled to hear that you experienced excellent service during your stay with us. We look forward to welcoming you back for another outstanding experience.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!
The service is perfect. One of the receptions is a handsome guy and he is wonderful!
3 nachten verbleven in december 2023
Reactie van General Manager op 29 dec 2023
Thank you for staying at the JW Marriott Houston Downtown and for your great review. We are thrilled to hear that you found our service to be perfect, and it's wonderful to know that one of our receptionists left a positive impression. We look forward to welcoming you back in the future for another amazing stay. Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 – Uitstekend

Andrea

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Date Night
Beautiful hotel in a great location. Our suite was awesome with many modern touches especially the bathroom.
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We're thrilled to hear that you enjoyed your stay at our hotel and found it to be beautiful, with a great location. Once again, thank you for choosing our hotel, and we look forward to serving you again in the future.Best Regards Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Angelika

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We LOVED our stay here. Clean room, very comfortable bed, quiet, and excellent service and food.
1 nacht verbleven in november 2023
Reactie van General Manager op 4 dec 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We are thrilled to hear that you loved your overall experience. Our team is dedicated to providing excellent service, and we're delighted that you felt well taken care of. We appreciate your kind words and hope to have the pleasure of welcoming you back soon. Best Regards, Jelle Vandenbroucke General Manager

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Invasion of privacy
Someone was given our same room number and keys to the room. Someone walked in on us in the room. The staff did apologize and give room credit for food and beverage. This was unacceptable.
1 nacht verbleven in november 2023
Reactie van General Manager op 22 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for taking the time to share your experience with us. We sincerely apologize for any inconvenience and discomfort you faced during your stay. We appreciate your patience and understanding as our staff worked to address the issue promptly. We hope to have the opportunity to welcome you back in future. Best Regards Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Hanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect Iocation, great staff
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We're thrilled to hear that you enjoyed our hotel's location and had a positive experience with our staff. Providing excellent service is our priority, and we're glad to know that our team met your expectations. We look forward to welcoming you back for another wonderful stay!Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Cesar, Aguadilla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel muy bonito y convenientemente localizado en el medio de la ciudad.
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
¡Gracias por hospedarte en el JW Marriott Houston Downtown y por tu reseña! Nos alegra saber que encontraste nuestro hotel hermoso y que disfrutaste de la conveniencia de nuestra ubicación. Agradecemos tus comentarios y esperamos tener el placer de darte la bienvenida nuevamente en el futuro. ¡Nos vemos pronto!Saludos, Jelle Vandenbroucke, Gerente General

2/10 – Ontzettend slecht

Shanea

2 nachten verbleven in november 2023
Reactie van General Manager op 15 nov 2023
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager

6/10 – Redelijk

JOSE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel would be a good Marriot , it’s just that JW it’s supposed to be better and I’m this hotel isn’t. Overall good but I was expecting more
3 nachten verbleven in november 2023
Reactie van General Manager op 7 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review. We genuinely appreciate your time and input, as it helps us in our continuous efforts to improve our services and exceed our guests' expectations. We're glad to hear that you had a good stay overall, however, we hope to have the opportunity to welcome you back soon for a more exceptional experience.Best Regards Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Michelle

The service was impeccable
3 nachten verbleven in november 2023
Reactie van General Manager op 7 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of serving you again.Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

katy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 7 nov 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Cierra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van General Manager op 31 okt 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another awesome stay. Warm Regards, Jelle Vandenbroucke General Manager

8/10 – Goed

Trey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van General Manager op 31 okt 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another great stay. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Ben

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Saty
Fantastic staff and great service. Staff are super friendly and helpful. The courtesy car service they offer is awesome and came in incredibly handy.
2 nachten verbleven in oktober 2023
Reactie van General Manager op 23 okt 2023
Thank you for staying at the JW Marriott Houston Downtown and for your great review. We're thrilled to hear that you had such a fantastic experience at our hotel and that you enjoyed the great service provided by our devoted staff. It's also great to know that our complimentary shuttle was convenient for you. We appreciate your support and hope to have the pleasure of serving you again in the future. Best Regards Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Kendra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in oktober 2023
Reactie van General Manager op 23 okt 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another awesome stay. Warm Regards, Jelle Vandenbroucke General Manager

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property and staff. Will definitely be back. Well located. The only down side was a lack of vegetarian options in the restaurant but there are plenty of surrounding options
2 nachten verbleven in september 2023
Reactie van General Manager op 20 okt 2023
Thank you for your kind words and feedback! We're thrilled to hear that you enjoyed your stay at our property and had a positive experience with our staff. We appreciate your feedback about the limited vegetarian options in our restaurant, and we'll certainly take this into consideration as we continually work to enhance our offerings. However, we are pleased to hear that you found plenty of surrounding dining choices near our hotel. We look forward to welcoming you back in the future and hope to provide an even more satisfying experience. Best Regards, Jelle Vandenbroucke General Manager