« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind.
The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...
« Séjour parfait ! Le logement correspondait parfaitement à l'annonce. Le personnel est discret mais très aimable et soucieux du bon déroulement de notre séjour.
Nous avions réservé le penthouse romantique, nous avions donc une piscine privée sur notre balcon, de taille très raisonnable ! Les deux piscines communes au centre de l'hôtel sont elles aussi très appréciables, le cadre y est verdoyant et cosy. La salle de sport est très bien équipée pour se maintenir en forme en vacances.
Le parking...
« Séjour parfait ! Le logement correspondait parfaitement à l'annonce. Le personnel est discret mais très aimable et soucieux du bon déroulement de notre séjour.
Nous avions réservé le penthouse romantique, nous avions donc une piscine privée sur notre balcon, de taille très raisonnable ! Les deux piscines communes au centre de l'hôtel sont elles aussi très appréciables, le cadre y est verdoyant et cosy. La salle de sport est très bien équipée pour se maintenir en forme en vacances.
Le parking...
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you don’t sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« Clean room , globally nice hotel . Bedding and cushion are hard . Very remote location in Tulum , taxi is expensive and coming with your card is at your own risk ( soil road with lot of holes and no light in the jungle). Be advised you will have power outage that will stay all night long and the hotel will denied any responsibility so no gesture or reimbursement when you don’t sleep all night ( loud generator noise and no AC or WiFi/light). Poor customer service . Small breakfast buffet that...
« The property was excellent. The host was accommodating above and beyond what was expected. Truly a pleasure will book again. Thanks for making our stay a great experience. »
« The property was excellent. The host was accommodating above and beyond what was expected. Truly a pleasure will book again. Thanks for making our stay a great experience. »
« Alojamiento bonito y limpio. Falta mucha atencion al cliente. No habia quien nos recibiera a la llegada. No habia a quien pedir amenidades ni preguntar por los servicios. »
« Alojamiento bonito y limpio. Falta mucha atencion al cliente. No habia quien nos recibiera a la llegada. No habia a quien pedir amenidades ni preguntar por los servicios. »
« Pas de petit déjeuner le premier jour car pas de cuisinier le dimanche (alors que nous avions payé et que personne nous as prévenu). Plus d’eau dans la chambre le deuxième jour et une réceptionniste qui donne l’impression d’être aidante mais absolument pas ! Elle a juste gardé très hypocritement le sourire et n’a absolument pas agis… Jacuzzi dans la chambre non fonctionnel et beaucoup de bruit en pleine nuit. Je ne recommande pas »
« Pas de petit déjeuner le premier jour car pas de cuisinier le dimanche (alors que nous avions payé et que personne nous as prévenu). Plus d’eau dans la chambre le deuxième jour et une réceptionniste qui donne l’impression d’être aidante mais absolument pas ! Elle a juste gardé très hypocritement le sourire et n’a absolument pas agis… Jacuzzi dans la chambre non fonctionnel et beaucoup de bruit en pleine nuit. Je ne recommande pas »
« We stayed in one of the penthouse apartments which was immaculate and incredibly spacious! The pool was a lovely addition as Tulum was hot when we visited! Isabel was very responsive and ensured we were comfortable throughout our whole stay! The area is very safe and there is 24 hour security at the main entrance! Would definitely recommend!!! »
« We stayed in one of the penthouse apartments which was immaculate and incredibly spacious! The pool was a lovely addition as Tulum was hot when we visited! Isabel was very responsive and ensured we were comfortable throughout our whole stay! The area is very safe and there is 24 hour security at the main entrance! Would definitely recommend!!! »