Cenote Choo-Ha

Le personnel est très accueillant! Les chambres sont d’une propreté incroyable !

The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member guests. The waiter that works on the pool area are the one who help the guest with the chairs and umbrella because he doesn’t do it, and this happened where the non-member area are allowed to get a chair by the way. For people like him I will never comeback to this hotel and I will never recommend this hotel to anybody. Also this is supposed to be all inclusive and is not, you need to pay extra if you want a decent meal, and you need to sign a bill and give tips every time you ask for even water is ridiculous.

Merveilleuse semaine ! Service parfait, avec le sourire ! Bonne nourriture et bon drink.